dont purchase from Palace Resorts i am a member and it was my first time booking people to go to moon palace jamaica and i booked 6 friends to come with us i didnt know i had to inform palace that they were referrals before we went one of the couples actually purchased a new membership and spent 12000$ they told palace resorts we referred them and I didnt receive any compensation at all!!! i spoke to the sales crew in jamaica and was basically dismissed i have sent numerous emails to the peson i originally purchased with and that person did reach back to me the first time and told me it was explained to me in the meeting which was six months ago the differernce in booking price was about 200$ if i would have booked them as a referal so for 200$ booking fee i get screwed but they made 12000$ plus two couples all 3 couples went to presentation which should have given me a free weeks vacation and they dont care i get zero this is the worst way to treat a new customer i do not recommend anyone buying from them because they only seem to care about you until u buy then they can care less

Over due vacation Our stay was nice, a few minor things wrong. But our overall stay was very nice. Clean comfortable room with a nice vew. A little noisy due to Construction going on, could have been a little quieter. But we dealt with it after night it did get quite.

The pictures seem fake or AI, it looks nothing like this. So run down. Avoid. Avoid. Avoid. It’s coin only laundry but the front desk doesn’t give quarters… and the coin machine was out of order the entire week. No extra blankets anywhere to be found in the unit and the front is no help again. You can hear everything going on outside: people outside your door just walking by and talking, above, running water in pipes, you can hear car alarms, pool people playing, kids playing at pool til 11/12 at night, ice cream truck with this awful music blaring came about 4 times a day into 9pm and it echoed everywhere, the revving cars all week long…the walls are paper thin. The toilet runs forever in our unit, there’s only one washer and dryer on our floor, but we couldn’t use them anyway. The oven was not clean, the fridge has no glass bottom as if it were broken out and never fixed, the window film is peeling, broken blinds and can’t be pulled up or down, staff never comes around for maid service or anything and we had to go to the store to buy dish soap and trash bags. The unit was bare, front desk does nothing for you and you just basically sleep there and the price is for location in white trash riviera. We were there during Ford Mustang week and you could hear everyone driving by and revving their engines, it wasn’t peaceful and my child could not sleep. The building severely needs updates, all lamps are unplugged like they’re trying to save money, the sliding doors stick and are hard to lock, super uncomfortable beds, they don’t take out trash or change towels, you have to dispose of trash yourself down a chute designated to each floor and ask for new towels (which is about the only thing the front does for you), rooms don’t black out so sun comes in as soon as sun comes up, couch uncomfortable and seems about 30 years old, poop looking stains on the cushions, stained beige furniture (easy to spot), not enough kitchen utensils for my dad, husband, child, and myself to eat with…4 sleeping spots but not utensils for two… Lowest quality sheets, tp, no paper towels provided, staff doesn’t do anything above the minimum. Arcade is four machines (claw machine and pinball both broken), weird outdated vibes, employees 1 out of 5 are helpful, balconies covered in black stains, parking cost $25 a day per vehicle for guests. Only charging for location, showers, bed, and AC. THIS PLACE SUCKS. Expensive to stay here for how cheap it is. “Two free nights” but it’s over $3000 for a week and then after discounts $2500, $500 deposit, No bell carts around. Elevators take forever, separate for lobby and garage. Heard other guests complaining about their experience as well. Warning the internet so you don’t get burned like so many others. This place needs to shut down and severely update. Also, someone’s dirty socks were under one of the dressers when we checked in.

Nice Ocean View We have stayed here several time this year and love it. Got the same exact room each time. This last time, we were over charged, and they were really quick to figure out what was going on and fixed it right away. Staff is always nice and friendly. This will be our go to place whenever we need a quick trip, or a nice long week stay. The only downfall was the thermostat in our room. It was very hard to figure out.

Not a family friendly place. The Palace has a great location and that’s about it. Stayed here three times in the last 18 months and the past two times it seems worse and worse. The front desk staff were rude for the night shift. The day shift was very nice. Last two nights had a minimum of 20 half naked people out front and in the lobby smoking blunts and drinking glass bottle beer with loud music and booty shaking for all to see. This is not a family friendly environment at all. Drug deals in the parking garage and neighboring hotels in the open. No respect or decency for others will be found here. Highly recommend finding another locale if you have children. Great place to be if your into drug using, hell raising and ass shaking til the wee hours or the morning,