Novotel Nantes Centre Gare

Nantes, Metropolitan France France

Novotel Nantes Centre Gare
3.6
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peppio799
227 days ago
A great disappointment Solo traveler. I stayed for 2 nights on a business trip. The location is quite handy as it is close to the railway ( 9 min. flat walk) and to the city centre, where my business partners office is located (10-15 min. flat walk). From the outside it looks a little run down (e.g. old signage and dated style). Staff seems nice although they are not really helpful, or maybe they don't have the resources to be helpful. I arrived in the city at 1pm during a red warning storm but I wasn't allowed to check in until 4pm, although they offered to keep my luggage if I wanted to go for a walk (?). At check -in they charged me €100 deposit, I was told in case I incurred in extra expenses (e.g. room service). At check-out they ensured the deposit would be returned to my account in the afternoon but I am still waiting for the reimbursement 3 days after. Breakfast is quite good, although it could be better tended (e.g. egg boiler had insufficient water to boil the eggs and the temperature was too low). They didn't have vegan milk (soya, oat etc..). Also, it was unpleasant that staff vacuumed near guests tables during breakfast. My room was quite run down: the carpet was stained and had cigarette burns. The room had peeled walls, and there were broken tiles in the bathroom. The furniture didn't look too fresh. I didn't dare to sit on the sofa since the upholstery didn't look very clean. The mattress was really bad. I could feel (and hear) all the springs and woke up with a very bad back pain in the morning. The heating wasn't working either and didn't get fixed during my stay, although I had advised reception of the problem. In summary: Novotel was such a disappointment and not worth the money. The pictures they show on the website and booking platforms are not accurate (at least for my room). I won't recommend it to anyone.

Amenities

Internet - Wi-Fi - Free
Restaurant
Parking - Free

Property Location
With a stay at Novotel Nantes Centre Gare, you'll be centrally located in Nantes, steps from La Cité Nantes Event Center and within a 5-minute walk of Le Lieu Unique. This hotel is 0.8 mi (1.2 km) from Château of the Dukes of Brittany and 1 mi (1.6 km) from Botanical Garden of Nantes.

Rooms
Stay in one of 105 guestrooms featuring LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Amenities
Take advantage of recreation opportunities such as bicycles to rent or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.

Dining
For lunch or dinner, stop by NOVOTEL CAFE, a restaurant that specializes in French cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.

Business, Other Amenities
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Nantes? This hotel has 861 square feet (80 square meters) of space consisting of conference space and meeting rooms.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
peppio799
|1 review
A great disappointment Solo traveler. I stayed for 2 nights on a business trip. The location is quite handy as it is close to the railway ( 9 min. flat walk) and to the city centre, where my business partners office is located (10-15 min. flat walk). From the outside it looks a little run down (e.g. old signage and dated style). Staff seems nice although they are not really helpful, or maybe they don't have the resources to be helpful. I arrived in the city at 1pm during a red warning storm but I wasn't allowed to check in until 4pm, although they offered to keep my luggage if I wanted to go for a walk (?). At check -in they charged me €100 deposit, I was told in case I incurred in extra expenses (e.g. room service). At check-out they ensured the deposit would be returned to my account in the afternoon but I am still waiting for the reimbursement 3 days after. Breakfast is quite good, although it could be better tended (e.g. egg boiler had insufficient water to boil the eggs and the temperature was too low). They didn't have vegan milk (soya, oat etc..). Also, it was unpleasant that staff vacuumed near guests tables during breakfast. My room was quite run down: the carpet was stained and had cigarette burns. The room had peeled walls, and there were broken tiles in the bathroom. The furniture didn't look too fresh. I didn't dare to sit on the sofa since the upholstery didn't look very clean. The mattress was really bad. I could feel (and hear) all the springs and woke up with a very bad back pain in the morning. The heating wasn't working either and didn't get fixed during my stay, although I had advised reception of the problem. In summary: Novotel was such a disappointment and not worth the money. The pictures they show on the website and booking platforms are not accurate (at least for my room). I won't recommend it to anyone.
1975GC
|1 review
Dreadful - Avoid Awful experience. We attended before check in to advise the front desk we had arrived. No issue that room was not ready before check in time but stunned to be phoned later that evening while at dinner to be asked if we still wanted the room. When we did get the room it was clear one of the beds had not been changed and the sheets were filthy. The duty manager did not believe us and insisted on seeing the room. Although initially told there was no alternative we were soon offered another but without properly functioning aircon. This was presented on a take it or stay in the dirty room basis. It should not be above a manager to change a bed - I’ve stayed at and worked for five stars where that would have been done immediately. We were given drinks vouchers as a sop but since we were only staying one night and it was at that stage already after midnight the gesture was entirely token. Breakfast the next morning was chaos and the cleaning staff were mopping and hoovering as guests ate. Shambolic operation - even Basil Fawlty would do better here… stay elsewhere…

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