Wingate by Wyndham New Castle - Glenwood Springs

Terrible location and old place for the price you pay Oh my gosh for what we paid $288 this was absolutely ridiculous, old , dirty (room was some what clean) . Back door where you supposed to swipe your card to get in was broken, which means anyone could get in. Which brings me to location, right behind gas station, close to train tracks. People were actually having a picnic at the parking lot. If we paid $100 or less this is what would have expected. We have been on a road trip for a month and stayed in plenty hotels, and for what is cost this was the worst. Bed was so old and making sounds every time you moved. No coffee machine either. Didn’t even bother to try breakfast. Then again this was my mistake not reading the reviews in advance. Loud too.

Will do in a pinch. The motel was decent but could use a little love. The staff were polite and friendly and helpful. The motel is in a awkward spot and if you are pulling a trailer there is only one way in and out. You might want to brush up on your backing skills you will need them. The room was clean and fully stocked but has seen some wear nothing a little paint and touch up wouldn't cure. The grounds need some love and general maintenance.

Avoid This Hotel! !!!RIPOFF ARTISTS!!! They charge high rates, but are poor quality and service. They have a video call center kiosk with someone in a foreign country instead of a front desk. There is no one to assist with needs or concerns. Room 207- Bed made with dirty linen, previous people's hair on sheets. The 1 person working brought us clean linen - had to change the bed ourselves. Light switch in bathroom was broken. Shower had little pressure and the fixture was broken from the wall. Walls paper thin. Breakfast was awful. They provided the cheapest version of everything and had few choices compared to other hotels I stayed at for less. I felt as if I was eating at a homeless shelter or a prison, for real. No elevator- had to carry luggage up the steps. When I tried to complain to the 1 person working, they were unavailable for about 25 minutes because they were working on other stuff. Had to wait instead of starting my day. I communicated my grievances and he put up a lot of resistance. Eventually, he agreed to reduce my price by $100. I left Sat., it is now Tuesday and my card is CHARGED an ADDITIONAL $100! Called hotel directly, guy who answered claimed he couldn't help me and after I explained my issue his computer system was suddenly "down". He told me to call back later. I said "No, you need to call me back later." Then he said the manager isn't in until 3pm, and he would give him a message to call me later. Corporate numbers for Wingate go voicemail. Called Wyndham customer service and opened a case. They said they'll get back to me with in a week. This Hotel is a bad joke!

We really liked it here! We had a really nice time. Check in was smooth, via the kiosk (they let us check in early at 1:30). The whole place was clean and fresh. Our room was just perfect. Breakfast was the expected scrambled eggs, sausage, pancakes, yogurt, etc etc. But good. We would definitely come here again! Note: after we saw the negative reviews we hesitated, but we are so glad we did!!

Nice clean hotel near Glenwood Springs My 2nd stay in over a year. Highly recommend if staying near Glenwood Springs. Affordable prices than the higher price hotels in Glenwood Springs Clean rooms, new floors. Updated breakfast with eggs, sausage links, pancakes with their breakfast Grocery store nearby and New Castle downtown is close by for great local food