Hampton Inn & Suites New Castle

Repair and Deep Clean Needed - WARNING Front desk and breakfast staff were so friendly. The room is in need of a deep cleaning and repairs. See pictures. I would be embarrassed to have this hotel as part of my chain. When a hotel room is in this type of condition - you should have daily cleaning. There is NO discount for any lack of service that they provide. Chair was stained and gross, bathroom ceiling had water damage and looked to almost be falling down. Black "mold" around the shower - this was $150/night.

Has Gone Downhill We are easy going and have stayed here quite a few times over the years with no complaints, however this place has gone way downhill. Although the staff was friendly (specifically the woman in charge of breakfast) and breakfast was good, the room was below average. Beside the fact that we had to kill a centipede on the floor and a very large wolf spider on the wall, the chair was badly stained, wall paper was starting to peel and there was even a clipped toenail on the rug. We notified the desk when they texted us about our stay, but because they said they were fully booked, they said they couldn't change our room until the next day. They never did. When they asked if there was something they could do to make it right (via text message), I suggested that they give us a deduction on our bill. They never did that either, nor did they respond back. The morning we were leaving, we came back to the room after breakfast and saw an exterminator leaving our room, regardless that we had the 'sleeping' tag on our door. Needless to say, we don't plan on ever staying there again even though they claimed renovations are scheduled for this Fall. If we have to go a little furthur out of town to stay the next time, it will be worth the drive.

Don’t stay here !! Old, dated & dirty - A/C is motion censored so it turns off when you are sleeping - so stupid - I was hot every night and staff doesn’t care. Looks like a room from a horror movie

Unsafe and unclean The management of this hotel has let things slide to a degree that the place is not only dirty, but unsafe. We had to ask for clean sheets on the beds when we checked in and also found that the floors had not been cleaned. The mirror above the sink was still spattered from the previous guests. More concerning is what we found at 6:00 in the morning. On walking down from the top floor we found that every fire door was propped open. When I brought this to the attention of the two people working at the front desk they agreed that it was a problem but did not address it. Instead they continued to stand and chat with each other. I then went up and down both ends of the hotel and closed the fire doors myself. I shudder to think what would have happened had there been a fire! I have stayed at this hotel many times in the past but now will choose a hotel that is further away in order to have a place that is clean and safe.

Hotel Great, Booking bad I recommend this hotel. Unless you are real picky you will be very pleased with the accommodations the staff and location. NOT at all happy about the booking on their web site. I think I got scammed. The fees were very high but I was under pressure to book. After I checked on a brand name travel site and could have booked for $75 less.