Holiday Inn New Orleans - Downtown Superdome by IHG

New Orleans The hotel was nice clean and updated walking distance to everything bourbon street about a 8 min walk the tell has a roof top pool and bar and restaurant staff was friendly and helpful the only bad thing about this hotel is they charge you for parking then on top of that they charge you every time you leave the parking deck and come back

Could have been so much better We stayed for 5 nights here and have been regular vistors to IHG hotels in UK as a platinum member, however this was booked in my wife’s name, so they couldn’t see my IHG status and wouldn’t add points to my acct despite quoting membership when my wife couldn’t recall her ihg number. Location is good, quiet and a 10 min walk to the main area of NOLA with plenty of places to eat within 5mins. Check in went fine and the room was an good size, clean and a good quality bathroom and shower. The safe once opened by staff worked really well and the availability of a fridge, ironing board, good tv and even microwave and coffee machine, however whilst teabags available there is no way of using them with no kettle. The room had a lovely balcony looking over the roof top pool and the city, and this is where Holiday Inn started to let themselves down. We asked if the door could be unlocked so we could enjoy the city view, but i was told “the ceo of the company had locked them due to insurance costs”. This posed challenges for drying swimwear and the ability to have any free flowing air into the room as no other windows. We did manage with the air con unit but be aware its a big noisy system when it comes to sleeping, situated right next to the bed so we had to shield the wind flow with a chair, its a choice of too hot or too noisy. We did use the pool, but again complexity will await you. They have a poster on the door entrance to scan for food by the pool, but it doesnt scan. When we raised this we were told it doesn’t work certain days of the week? It didnt work at all. I went down 8 floors to the bar to see if i could order food and drinks for the pool. It was 2:50pm and i was told i could, but not until 3pm and the barman just walked off behind doors. I asked concierge if he could serve me a drink and was told you need to ask the barman, i said i did and he just walked off. We tried to use the QR code on the sun lounger for food, but the weblink wasnt working and contrary to offers of having food at the pool, the signs at the pool said strictly no food? We tried to get IHG points added and were told they already had been, but nobody had my wifes IHG number, persistence paid off and was resolved a few days later. Our flight was cancelled on check out and we were left a bit stuck, but the staff just looked on, they offered a room at $99, but no offer of help with a phone etc. We could have stayed that extra night for ease with luggage and taxi costs, but given all the above we decided to move out to another hotel for just the one night. None of the above was a real problem, but IHG you could have been so good, you have stiff competition with excellent staff service in New Orleans every where we went, whilst you was just average. The locking of balcony doors at the “strict instruction of the CEO” is again lacking customer delight. Its an ok clean hotel don’t get me wrong, just don’t go with big expectations based on facilities there, because the answer always seemed to be no or a problem that didn’t need to be one. A lot of detail here because it could be so much better.

Nice hotel. I already wrote this review once a few weeks ago, but for some reason it didn’t post. But here’s what I said: The hotel itself was nice and conveniently located near my concert venue. The room was spacious and clean (I had a king, city view room). My only issue was upon checking in, and bringing my stuff to the room - my key cards both got deactivated in the time it took from scanning it in the elevator to go to my floor, to getting to my door. Not sure how that happened in such a quick span of time. But, I had to call the front desk (~10 mins on hold), I hung up and called back but security arrived eventually and was able to let me in my room. This whole thing took ~30 mins to resolve when I was trying to get ready for my concert that I had driven to New Orleans for. So, I had to rush getting ready. But, I made it on time for my VIP stuff for the Coco Jones concert. It was amazing btw! ✨

Home Away from Home While working in NOLA from December 2024 to June 2025, I had the pleasure of staying at this Holiday Inn. This is by far one of the cleanest, best-run hotels that I have stayed in. The front desk is professional, prompt, and welcoming. Security officers Mr. Huey and Mr. Errine always made time to talk to me and check on my well-being. Ms. Florence is one of the hardest-working custodians and takes great pride in her cleaning. Ms. Stephanie, working at the Clarinet Coffee shop, makes great iced lattes. Mr. Max and Ms. Hannah took great care of me while dining in the restaurant (at table 7). The seafood pasta, BBQ cheddar burger, and breakfast options are all well prepared. If you are in NOLA, this is the place to stay. As the staff told me upon my departure, "This isn't goodbye, it's see you later."

5 Stars – Thanks to Officer Huey! I stayed at the Holiday Inn New Orleans Superdome for six nights. The hotel was clean and the staff friendly, but what truly stood out was the exceptional service I received after my stay. I accidentally had Amazon packages shipped to the hotel instead of my home. When I called, Officer Huey was incredibly kind, professional, and helpful. He personally tracked down the packages, kept them secure in the mailroom, and followed up daily—even when others didn’t. He took the initiative to find the right person (Ms. Ashley in Guest Services) to ship them, and once they were sent, he texted me updates and even photos of the boxes and tracking labels. His communication and care went far above and beyond. If you stay here, make sure to say hello to Officer Huey—he’s a true example of exceptional service. One heads-up: skip the hotel restaurant—too expensive and not worth it. But there are tons of great food options nearby!