Element New York Times Square West

Good Night's Stay We stayed here on the night on June 23rd, checking out June 24th. The check in process was a bit slow as many people arrived right at the 3PM checking. The front desk staff was friendly. The room was quite large complete with a fully stocked kitchenette. The room was clean and quiet. We could not hear anyone in the hall or traffic down below. The bed was nice and comfortable allowing both of us to get a good night's sleep. The shower had plenty of hot water with good pressure. Breakfast is included with your stay. Breakfast is pretty standard with scrambled eggs, sausage ,pancakes and the like. Nothing great, it is free and filling. We enjoyed our stay here and would definitely stay here again.

Rest room We spent 4 nights in this hotel, which is correct in every way. Except that after check out, I asked to go to the bathroom. The receptionist gave me an access card to a room on the 4th floor accessible only by stairs. When I got to the room, the card didn't open the door. I went back downstairs and after a 5-minute wait he gave me another card. I go back up the 4 floors. Again the card doesn't work. This is really not normal for a hotel oh Mariot Group.

Don’t book this hotel if your schedule is packed or if you are an impatient guest Unacceptable elevator system The elevator system is very scary as one of the elevators is under repair for a few months now. During peak hours in the am and evening the wait will be at least 15-20 mins. If you are in a hurry with suitcases to airports or trains be prepared to leave at least 30 mins Some will just walk down the stairs (this hotel has 40 floors tall !

Hotel Review – Stay from July 25–27, 2025 This was my second time staying at this hotel. I was checked in by a very professional front desk agent (unfortunately, I didn’t catch his name), who provided all the necessary information clearly and courteously. The location is a highlight — just steps from Times Square, Madison Square Garden, and right next to Port Authority. It’s surrounded by many restaurants and easy access to public transportation. While the area does have a noticeable presence of homeless individuals, they appeared harmless during my visit. As with any major city, I recommend using common sense, especially if you're out late at night. The rooms are equipped with a mini kitchenette, which is a big plus. It includes a full-size fridge, sink, two-burner stove, dishwasher, microwave, and coffee maker. They also provide silverware, dishes, mugs, pots, dish detergent, and a sponge — very convenient for longer stays. That said, there are quite a few areas that need improvement. The room I stayed in (Room 304) wasn’t fully functional. There was what appeared to be an empty drawer on top of the desk, but I couldn’t determine it’s purpose. The overall cleanliness of the room left much to be desired. The in-room phone had no cord — it seemed more decorative than operational. The bathroom design was also questionable. There were no proper shelves in the shower to place toiletries, so I had to balance my soap on the safety bar. I initially thought there was no towel rack, but later found it oddly placed behind the bathroom door — out of sight and far from the shower, where it would have been more useful. The room didn’t include laundry bags, and the only toiletries provided were a hand soap and a single makeup remover pad — thankfully, I brought my own toiletries. Whoever installed the kitchen drawers didn’t consider functionality: opening them fully is blocked by the dishwasher door, making it hard to access utensils unless you reach deep inside. The lobby was constantly busy, and only two elevators were operational. Thankfully, I was on the 3rd floor and could take the stairs. During my stay, the mobile key system was also down. Despite the flaws, I have to say the bed, comforter, and pillows were very comfortable. Even with some noise from what seemed to be a housekeeping closet nearby, I still managed a good night’s sleep — probably due to how tired I was. In conclusion, while the hotel has many conveniences and a prime location, there are operational and maintenance issues that need to be addressed. I’m willing to give them another chance in the future to see if they’ve improved.