Kimpton Theta New York - Times Square by IHG

Brenda at Front Desk was AWESOME! Brenda at the front desk was very friendly and professional and helped us check in fast and smooth. She is a great asset to your company! Definitely would stay here again when in NYC. Hotel is clean and nice. It all starts with the first impression! Brenda made it great!

Perfect for Theatre Trip I typically do not like to stay in Times Square but I was traveling alone and did not want to walk very far after dark from attending the theatre each night during my stay in NYC. I never felt unsafe retuning to this property. The housekeeper on the 14th floor, Xiamara, went above and beyond to keep my very spacious, updated room with a king size bed extremely clean during my stay and she was also very friendly whenever she saw me in the hall. Other ammenities in the room included a mini refrigerator, microwave, and coffee maker -- all very important to me. I would definitely stay here again, and yesteray tried to make reservations for 2 upcoming trips to NYC. However, this was no longer an option on the Hilton website, no one answered when I tried to call the hotel directly, and the customer service representative at Hilton I spoke with was unable to make a reservation for me and also got no answer when she tried to call directly. I have noticed on the Hilton website that there are new Hilton brand hotels being added in NYC. This HGI had scaffolding on the front of the building. I wonder if it will become a different brand? I hope so, because the location for theatre fans and the desired amenities could make this my go-to hotel on my frequent visits to NYC.

A convenient and homely place to stay I had stayed at Hilton Garden Inn Time Square for a week at the end of March. It is a nice place for visiting Manhattan New York. The location is convenient for both business or leisure. It is close to several subway stations, including lines C, E, B, 1, and 6. There are many choices for restaurants, bakeries and coffee shops. One of my favorite is Bibble and Sip. The cream puffs and other desserts are delicious, and I would like to eat them everyday. For Broadway show lovers, several theatres are within walking distance. Hilton Garden Inn provides a clean and comfortable place for stay, not luxurious. However it feels homely. The front desk representatives and service people are professional and kind. The security is very good and it is important for traveling. One point I wish the hotel to improve is repainting the bathroom door, since the paint at the bottom is peeled off.

Good hotel, great location Great location, reasonable price for NYC. Family of 4, 2 teenage girls. Really good service - everyone was very friendly and helpful. Convenience store in the hotel which was handy. Rooms are definitely dated, but were clean. Beds were comfortable, was noisy at times outside, but wasn't a problem for us. We would stay here again.

Disappointed Arrived at the hotel early and checked our bags because it was before check in time. The person taking our bags said to us “ I will take my tip now” and we didn’t get our claim check till we handed him his tip ( do course I was planning on tipping but have NEVER been told I had to give it in order to get the claim check). When returning later at check in time,I was told the room was clean but had to wait for it to be checked before it could be given to me. I was told to take a seat, it would be a few minutes, and they would call me over. 45 minutes later when seeing people check in and get rooms I got back in line to be told my room still wasn’t ready. This was annoying to say the least! Upon finally getting in the room we found it quite dark, even with all the lights turned on. Being a Hilton honors member and being loyal to the brand I have to say this was a disappointing stay. Would not stay at this hotel again.