Millennium Hotel Broadway Times Square

New York, New York United States of America

Millennium Hotel Broadway Times Square
3.7
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Availability
sonam30
11 days ago
Exceptional customer service by Hotel Manager Sunil. Checked in at the Hotel today and was given a very outdated room with broken furniture, broken toilet and dust everywhere. Complained immediately at the reception and was told that the Manager will come and resolve any issues. After some wait we spoke with the Manager (Sunil) and explained the issues to him. Also told him that this was a holiday for my daughter’s birthday celebration. Sunil explained that the hotel does need updating and that it will be getting renovated soon. He listened to us intently and sincerely and then after some time he also then managed to find us a much better and cleaner room. My initial review would have been 1 star had it not been for the manager’s prompt resolution in a polite and professional manner!

Amenities

Center- Fitness
Internet - Wi-Fi - Free

Property Location
A stay at Millennium Hotel Broadway Times Square places you in the heart of New York, steps from Times Square and Broadway. This eco-certified hotel is 0.2 mi (0.3 km) from Bryant Park and 0.3 mi (0.6 km) from 5th Avenue.

Rooms
Make yourself at home in one of the 626 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services. This hotel also features gift shops/newsstands and a reception hall.

Business, Other Amenities
Featured amenities include a business center, limo/town car service, and express check-in.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
sonam30
|1 review
Exceptional customer service by Hotel Manager Sunil. Checked in at the Hotel today and was given a very outdated room with broken furniture, broken toilet and dust everywhere. Complained immediately at the reception and was told that the Manager will come and resolve any issues. After some wait we spoke with the Manager (Sunil) and explained the issues to him. Also told him that this was a holiday for my daughter’s birthday celebration. Sunil explained that the hotel does need updating and that it will be getting renovated soon. He listened to us intently and sincerely and then after some time he also then managed to find us a much better and cleaner room. My initial review would have been 1 star had it not been for the manager’s prompt resolution in a polite and professional manner!
Navigate770033
|1 review
Good hotel but great staff!! We just checked in and had a bit of a room issue. Sunil who is the manager on duty was amazing!! First he quickly got a new room for us. Then when we lost one of our cell phones in the move, he moved mountains to get it back for us. We told him that he saved our vacation and it wasn’t an exaggeration. Thank you to everyone who helped us!
Z3488IDsantiagoc
|1 review
Daniel, The cool beard Dani si very cool and kind as persona, exellent service I'm gonna visit the hotel again, it's was increíble. We're dominicana, and in spanish "Daniel es el final"
Kenlidd
|1 review
Hotel is clean, Aircon works well, have a coffee machine, room safe and fridge in room. Booked a "ball drop room", but the ball was being serviced. Spoke with Sunil, reception manager, he changed my room, much better. Happy with the service, they do try to accommodate you if possible. 45th floor, it's amazing to see the people below, looks like an ant farm. Lol
alyssamO1301LC
|1 review
Times Square Sunil at the front desk was very helpful. Thank you! Hotel was great as well! Location was also prime with Times Square!!!!

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