OYO Times Square

THE WORST HOTEL I HAVE EVER STAYED IN THE WORST HOTEL I HAVE EVER STAYED IN Disgraceful treatment, liars, shameless staff. A dirty, run-down hotel in terrible condition, practically abandoned. Tiny rooms with no working heating. Room service does not do its job at all. Please DO NOT stay at this hotel under any circumstances. We spent 7 days there over Christmas, paid a very high price because of its location, and the service was not just bad — it was completely non-existent. Dirty hotel: elevators went days without being cleaned; walls, carpets and armchairs were filthy and disgusting to sit on; peeling walls, dirty and clearly not painted in a very long time. During a one-week stay, our room was not cleaned and towels were not changed for 4 days. The heating did not work (NY temperatures were between -1°C and -9°C all week). It wasn’t until the 4th day that they provided us with a heater, which was completely insufficient to warm the room. We asked to speak to the manager 4 times. Even after going at the times we were told, the manager never showed up. We filed a complaint and were told we would be refunded part of the cost for services not provided — which, of course, never happened. The email address on their website does not work, so you cannot contact them. When you call, the responsible staff never answer. We also filed a complaint with the agency we booked through, and they were not attended to either. This hotel should be fined and shut down for scamming customers — charging for services they do not provide and do not deliver, but still collect payment for. SHAMELESS.

cheap looking Wouldn't recommend hotel to anyone it was clean my room small toilet overflowed kept smashing my legs off the bed it was that tight to get to bathroom nothing to see outside window barely see sunlight because room was enclosed with buildings all around. Staff are good but hotel in need of a lot of updating and repair

Cancellation Request – Reservation I need to cancel the reservation #NYCOYO156380919 / 18713233. This is the tenth time I have emailed you regarding this matter. Please respond as soon as possible. Thank you.

Bad customer service We paid $900 security deposit for 3 rooms, back in December 20th, and checked out on the 23rd. They said they have released the funds on check out day. I have tried contacting the multiple numbers they provide, it’s hard to reach anyone. none of them can give me a clear answer when they respond. It’s been over 20 days and $900 is a lot of money