The Manhattan at Times Square

Location is King, but pack your earplugs! If your main priority is being able to step out of the hotel and be in the absolute thick of Times Square within thirty seconds, then this is the spot. You honestly cannot beat the location you’re walking distance to pretty much every Broadway show, and the subway links are right there. You’re in the middle of Manhattan, so the rooms are tiny. It’s a place to drop your bags, shower, and collapse after walking 20,000 steps around the city. The decor feels a bit dated and could definitely use a refresh, but it was clean enough for a couple of nights. The biggest thing to know It thats its loud. You’re in the heart of the city that never sleeps, and the hotel doesn't really try to hide that. If you’re a light sleeper, ask for a room on a higher floor or bring a decent pair of earplugs. The location is unbeatable. You save so much time and money on Ubers because you’re already where the action is. It’s not a "relaxing resort" kind of stay but it is practical The staff were actually lovely and very efficient at check-in, which I really appreciated after a long flight. I’d stay here again, but only if I planned on being out of the room from sunrise to late at night. If you’re looking for a quiet, luxurious retreat, look elsewhere but if you want to be at the center of the chaos, this is a solid, no nonsense choice.

Deposit scam The hotel and staff were lovely however I am now £360 down as on check in I paid $400 deposit that I was told repeatedly I would get refunded upon check out. I have reached out to hotel repeatedly and have been ignored. My bank has also reached out to them and they have disputed my claim for a refund. I knew about paying the deposit before going which isn’t a problem the problem is that you lie to customers about them receiving a refund which is unacceptable.

Great stay! We stayed here in December. After reading some reviews we were nervous what we would find but have to say the stay was great! The location was amazing… couldn’t have asked for better so close to Times Square, The Rockefeller Centre, Hop on Hop off bus stop and Central Park! The lobby was nice and modern… checked in quickly and just had to pay a $50 deposit we got back. Room was on the 8th floor… yes it was dated but clean with fresh bedding and comfy beds. They were renovating the top floors but this didn’t affect us. Staff were friendly and we had no complaints!

Only stay here if you get a refurbished room We had to pay 250 dollars on check in and they said this would be refunded on departure and they would not give us a receipt for this money stating it was just holding and would not be taken from our account, it was taken before we even got to our room!!!! We will raise this with our bank to obtain a refund. The room was dirty, mould in the bathroom, peeling wallpaper, dirty carpets and on top of this constant drilling and banging with work being done on rooms above, we were not informed of this on booking. Windows did not open, when we asked at reception they said the windows do open 4 inches the ones in our room did not open.

Mohammed is a credit to this team ❤️ Mohammed ❤️ what can I say, this man made our stay from the start to finish. From the first initial greet at the front desk to being so helpful, friendly and attentive throughout. This man honestly is a credit to this hotel. We had the most beautiful stay at the Manhattan hotel, let alone the location is perfect to anyone staying in New York but our room was also beautiful. For someone who has been to New York 13 times from London, I honestly love this city, I love the people, the food and evening the fresh air. However I finally took my fiancé’ for his first time as a Christmas present and when we got to our hotel, Mohammed managed to give us an upgrade to one of the new refurbished rooms. It was honestly stunning, it was so spacious, so light and just the start of our perfect stay. Now people can say it was about the upgrade, but it wasn’t it was down to Mohammed being him. My mum and auntie had one of the older rooms and yes they are a bit older but anything you need was in this hotel. It was just a lovely gesture and to see Mohammed going above and beyond to make my partners first trip to America incredible! Thank you Mohammed for making our experience and being such a wonderful man! Love the Brown Family!