Warwick New York

Excellent location. Great and friendly staff. Unique but dated feel. Excellent location. Great and friendly staff. Unique but dated feel. The Warwick has been the hotel for our annual NYC destination trip twice out of the last five years. They always deliver for our group of between 10 and 15 groups. They are friendly to every guest and visitor. They do charge a small fee to hold your bags. The rooms aren't the biggest, but certainly aren't the smallest in NYC. I was upgraded to a suite on our recent trip and was really surprised by how much extra space we had. Oh, and everything is clean. They've done a solid job and will continue to be on our list of potential NYC hotel options. A short walk to central park, I would recommend you consider them as well!

Almost Perfect Until our last evening Our visit started out fantastic. Hotel is in a super location. Rooms were old fashioned but decent size, comfy beds and clean which was super important. On our last evening, my mum fell ( i must stress that it happened outside of the hotel so absolutely nothing to do with them). We arrived back to the hotel to decide what to do, as at this point she thought it was just a sprain and itd be ok. It was around 4.40pm and we asked for an ice pack and if we could sit in the bar area for a bit of privacy away from the busy lobby, my mum just wanted a minute before we went to be seen. . We were told No as the bar didn't open until 5pm. We asked for a brandy for her for the shock and details of the nearest medical center. The manager arrived shortly after we got into the bar, around 5.05pm and insinuated that we only wanted 'to drink' This was very insulting. It turned out my mum broke her wrist. She was seen in a nearby hospital and got great care. It's just unfortunate the hotel staff were less understanding of our situation. We did make a complaint and were told someone would be in contact but 2 months later we still have heard nothing. The only staff member who was kind was the doorman. Fair play to him for his kind words.

Worst Service You Can Imagine for a Four Star Hotel Soap ran out after one shower. I was busy with calls in the morning and was willing to deal with no housekeeping, but after telling housekeeper no less than 8 times to go away, she continued to interrupt my videoconferences all afternoon, including at 2:55pm after I told her I was going to leave the room at 3:00pm. Then I left at 3:00pm like I told her I would. I was gone for 8 hours at that point. Zero service performed on the room. No soap in shower. Called down to front desk to ask for the soap - “I don’t have anyone working here now.” Never staying here again.

Warwick Hotel NY badly need of upgrade We found the hotel to be dated with poor facilities and poor service. We could not understand how this hotel has a 4 star rating and charges what it does? Totally misrepresent by trip.com about the level of accomodation. Room was tired, dark and dingy, bathroom tiny, old fashioned inefficient air conditioning. Windows look out onto walls with no natural light.Carpet has seen better days. No hotel operator at night , so could not book an early wake up call. The only saving grace was that the location was very good. I would highly recommend to avoid this hotel at the exorbitant prices they charge and revisit it after it has been renovated. Shame on Trip.com for listing the Warwick hotel as 4 stars.