Holiday Inn Express Hartford – Newington, By IHG

Especially love this stay! I’m highly satisfied and happy staying 4 nights in this beautiful property. Newly renovated room with nice design fixtures, floor carpeting, lights and colorful blinds. Experiences welcoming gestures, accommodating and friendly services from Corey at the front desk, Cecile in the breakfast area and Carl the maintenance specialist. Impressed by their team services leading by Kathy. Especially love this stay!

Sleep in your car first! I wish I could add video. This hotel is disgusting. Turned me against all IHG in future. I’ll spend the extra money for the Hilton. We never even made it into the room hallway was so gross it made my skin crawl. Thinking I would have slept in my car first. Very Sketchy! I took the loss and went elsewhere.

Ok stay but management needs to work on a few key things This hotel has potential. The biggest red flag for my review was the renovation work that was happening at the place. There were shipping containers and dumpsters that consumed 50% or the parking so the nights we stayed people were parking on the sides of the entrance cause there were no spots. The back door was propped open and even when the prop was removed the door would not securely latch. The luggage haulers were non-existent. Because of the main entrance construction, all traffic was routed out the back and that required lifting our bags up and down the stairs even to get to the level where the elevators were. The hallway carpeting was gross. I hope it was on the schedule to get replaced as well. The rooms were spacious nice and clean however all but two outlets in the room were totally worn out and would not hold a plug. We went to move one of the coffee tables and the whole top was unglued. One of the chair cushions was a different color so I pulled it up to find it was an old leather one that was falling apart with a cover on it. Kind of gross! Breakfast and staff were very nice. We did ask for more towels and were turned down at the desk due to a shortage. We were able to get some from the house keeping staff though. Not sure what the deal was there. Pool was green and had hair in it my kids were saying. There was no one patrolling the hallways at night and two of our three night stays there were people partying till 12-1am. In summary, I have stayed in worse places. After the renovations are done, this place will have some potential. They still need to clean up some of the details even outside of the renovations. I would be hesitant to stay there again.

Will not stay at a Holiday Inn Express again The building was under renovation. Had to use a back door to enter. No security as the door was left ajar. Outer walls had large cracks, Jack hammering being done when we arrived. Hallway carpeting was disgustingly stained on the two hallways we saw. Our room was clean but both the carpet and bedding were damp and clammy. The worst night sleep I ever had at a hotel. We should have been notified regarding the reconstruction. We would not have stayed there had we known.

Consistently great! We've stayed at the Holiday Inn Express Newington many times. We've never had a problem. The staff has always been great--both attentive and professional. The location, pool, breakfast, queen beds and overall maintenance--you get a lot for your dollar. A comfortable and satisfying experience.