Sheraton Niagara Falls

Revisiting the Falls We stayed in a beautiful refurbished room, it still looked new! Bathroom had a very hand walk in shower with an adjustable rain shower head as well as a hand held wand. The modern vanity lighting was incorporated into the mirror, counter tops seemed to be quartz and the bath room door was a modern metal version of a barn door with soft close feature. The 6th floor lounge was one of the nicest we have used. All staff were very helpful and everything was cleaned and well taken care of. The hotel is very conveniently located to all entertainment venues and transportation surrounding the falls.

Nice but aging Hotel is dated but staff and location are really great! it was walking distance to all the Falls attractions. Hotel was clean but carpets in the hallways were old. Fitness facility had 1/2 the treadmills and ellipticals inoperable. Club lounge staff were great both Sunday and Monday morning! A great stay but the hotel and fitness center need updating.

experience We love this area as there are so many things to see. The staff at the hotel are generally friendly and helpful. On September 23, Kristian and Kenneth were 2 evening desk clerks that were super friendly and helpful to us, with suggestions for activities that we have not done. Mostly with a local flair versus "touristy". Very nice young gentlemen. I must say that the hotel itself is in need of some upgrades. On floors 2 and 3, the same black tape has been over the seams of the carpet pieces, for the past three years. Ironing boards and desk chars need updates. The ironing board cover was so old , the elastic crumbled in pieces all over the floor and my clothes. It was broken and I had to hold it up with my foot while ironing in order to keep it from falling over and to complete my ironing. The outlets in the bathroom kept shutting off. I had to get maintenance to come and reset it as my efforts failed. There was a or an evening gathering after the meeting, consisting of mostly males, happening on 2 days during my stay. Wednesday & Thursday evenings, they consumed lots of alcohol. They were in and out of the meeting spaces in the hotel with their partying. The noise level in the lobby and my floor was very loud and continued on the floor level into the late evening. My coworker did register a complaint on Wednesday evening. We had a hotel catered dinner on Friday evening. The food at best was warm, which included the desserts. Warm cheesecake it not good. Before the meal started , there was an abundance of servers. They seemed to disappear as we began to get our food from the food line. We weren't offered coffee until it w time for dessert nor was our water/tea refilled during the meal. Not the most pleasant meal/experience I have ever had.

Nice hotel with fantastic amenities Front desk staff was very welcoming on Friday evening and Saturday evening.....he was a Niagara University graduate, and answered any questions we had. Our room was very clean and comfortable and we were able to see the nightly fireworks from the falls from our window. Hallway noise was an issue in the late evening as people returned to their rooms....it was pretty loud at times. We enjoyed visiting the Rainforest Cafe during our visit for dinner, and also visited the Reef Beach Club to use the pool/hot tubs. We didn't stay as long in the pool area as we would have liked though due to a group of unsupervised children rough-housing in the pool area...throwing items around and running back and forth from the pool to the hot tubs. Other than that, we enjoyed our stay, and would recommend the hotel to others visiting the area.

okay stay only complaint is the entrance of the room, and the hallway smells moldy and old. everything else is good. rooms and hallways probably need a fresh change of floor rugs.