Holiday Inn Express Nicholasville by IHG

Staff Excells I hate to share this since hood hotels are so hard to find but this place is a hidden gem. The new remodel is well done but the topper on this cake is the staff. I travel for work and am on the road a lot. The staff at this hotel is the best I’ve been around in years. From the front deck to the precious gem that works the breakfast area this place is top notch. Thanks for making our stay special.

WORSE HOTEL IVE EVER STAYED AT. This is absolutely the worse hotel I have stayed in ever and I travel and stay in hotels 6 months out of the yr. The floors are razor thin and the floors are just as bad you can here everything above you and next to you if you are looking for a good hotel for a good night's sleep stay far away from this hotel. Even renovated I could not believe the noise level that came through the walls. Spoke with the sales Manager Marci and voiced my concerns to her and she said she would be getting back to me after her meeting and I never heard back from her as like this hotel the management here seems to not care in regards to getting back with me about this matter. STAY FAR AWAY IF U WANT A GOOD NIGHTS SLEEP!!!!!!!

Was going great…then To my 300,000 readers on TripAdvisor. We recently visited your property. Your remodel project is looking very nice, so thank you for the investment. We stay there at least once annually to visit family. The reception crew were always friendly and helpful. The breakfast staff did a great job keeping the food stocked and fresh. The rooms and bed were very comfortable. I do have an issue, however. On Monday, 7 August, we departed our room for the day at 10am. The DND sign was not on the door. When we returned at 4:30pm, our room was not cleaned, nor towels replaced. Our room was literally 4 steps from the housekeeping room (across the hall). As we paid for your full service that day, but didn’t receive it…an overpayment then. Amy, from the property tells me that if your DND sign is not removed by 8:30, you must call and ask for daily service. This wasn’t the case for the 3 previous days. I’ve travelled 4 nights weekly, while working and continue about 50 nights annually in retirement. Literally 1000’s of nights. I’ve never heard this excuse before. Take responsibility and be honest. That, I could understand.

Customer service was bad They were in the middle of construction in Lobby Manage didn't let me also on 3rd I was in 2nd floor till 7pm. When called to complain she said I can't tell them to stop they on a time line she was more worried about workers then a paying costumer. Payed 142. There is just no customer service anymore we're its more important worker then a paying g client

Nice place, but VERY noisy. Traveling from Michigan, I had business in the area. This hotel appears to be recently remodeled, and the room was very bright and clean. The staff was friendly and helpful. What is concerning is the construction of the hotel. This is one of the noisiest places I have stayed at in recent years. The footfall noise from rooms above, the sound of slamming doors up and down the hall, and clearly audible voices from both the hall and adjoining rooms made sleeping very difficult. I'm not talking about 'rowdy' people causing excess noise; just normal family activities and conversations are clearly audible inside the room. Interestingly there was a large gap at the base of the room's door which certainly allowed noise from the hallway to enter. Floors, walls and ceilings appear to be to be made of simple plywood or plasterboard with little or no insulation being used, such that I could clearly hear people and TV's from next door, as well as above and below me. Even the thump of doors being closed downstairs were very loud during the evening hours. At times it sounded like a Tyrannosaurus Rex family was walking around above me. This is the kind of room construction I would expect from a Red Roof Inn or other budget hotel, but most Holiday Inn Express and/or similar competitors have better insulation and design considerations for noise control. Unfortunately, I won't be able to stay there again, as it was very difficult sleeping.