Hampton Inn Muskegon

Customer Service I wanted to take a moment to express my gratitude for the outstanding customer service Ms. Isis provided recently. Her dedication to ensuring customer satisfaction and professional yet friendly demeanor made a significant positive impact. Her ability to handle inquiries with such efficiency and care is truly impressive. Ms. Isis went above and beyond to address my concerns, which did not go unnoticed. Thank you Ms. Isis for your hard work and for being a fantastic representative of Hampton Inn by Hilton. Keep up the excellent work.

Worst Hampton stay I've had in over 20 years Please note, I have had Diamond status with Hilton for more than 10 years. On this stay, my family stayed in 2 rooms at the Hampton Inn Muskegon on the night of June 15, 2024, and checked out on Father’s Day. My family has stayed at this hotel before, and it was nowhere near this bad on our previous stay. The fact that they claimed to be out of all the Diamond member benefit snacks other than bottled water was a tad annoying, but minor. Let’s get to the bigger issues. On this stay, this hotel was quite the mess. The rooms were filthy, with all sorts of trash behind the beds, and with stained sheets. The fitness center was also quite filthy and dusty, and with zero towels. The breakfast area is added to the filthy areas. Additionally, the breakfast was supposed to run until 10. However, I’m told by another that they stopped restocking anything at 9. I went to the breakfast room after my morning workout, so I got there at 9:35 to find most of the items were completely gone. No employees were visible in the breakfast room, so I asked at the front desk if it would be possible to get more waffle batter. The person at the desk said, “Absolutely!” She then left the counter, presumably to talk to the person in the kitchen. 15 minutes later, I still hadn’t seen anyone in the breakfast room, so I went back to the front desk. The person I originally asked was back. She then said, “Oh, it is too close to the end of breakfast. We aren’t going to mix up any more batter.” So, I was left waiting for 15 minutes, expecting to see the batter refilled, but was just forgotten about. I didn’t even receive an apology for my wasted time. And my wife had been in the breakfast room at 9, when she heard someone else ask for more waffle batter. Apparently, 1 hour until closing of the room was still too close to the end to justify mixing up more waffle batter. Note, I’m not a big breakfast eater, but I really like the Hampton Inn waffles. It is the primary reason I stay at Hampton Inns. As we were checking out, I uncharacteristically asked for a refund, as this was easily the worst Hampton stay I’ve had in over 20 years. The clerk said he’d mention it to management. Considering how I failed to get notified about the waffle batter, I don’t have a lot of faith in ever hearing back on that refund possibility. So, I contacted Hilton via the app. The response was underwhelming. Their response included the following statement: “I apologize for the inconvenience caused. We will have your feedback shared to relevant team so that they can have the changes implemented as soon as possible this is the best we can do from our end at this moment. Rest assured that this does not correspond with the caliber of service or standards that any guest would anticipate receiving. Your comments will be shared with the relevant management team to ensure any shortfalls have been addressed and rectified. We appreciate your bringing this to our notice.” There used to be a 100% satisfaction guarantee or your money back. That’s clearly gone, as implied by the “this is the best we can do from our end at this moment.” After so many years of sticking primarily to Hilton brands, I’m currently feeling like my patronage doesn’t really matter to the company. I certainly won’t stay at the Muskegon Hampton Inn again, but the response from corporate Hilton may even be enough for me to rethink my future stays with the Hilton brands.

Horrible experience! I would rather sleep in my car. Firstly, we are a Hilton Diamond family so we stay at our fair share of Hilton properties. Our experience this weekend at the Hampton Inn Muskegon was the absolute worst! We were given a room on the first floor, right near the front lobby. Upon entering, the room smelled extremely musty and old. The bathroom door is covered with mildew. There was a burning odor coming from the hallway all night long. But, for the really fun part… we were forced to leave our room (and hotel) at 11:00pm on the second night of our stay when I discovered that both of my arms were covered in bug bites. I ended up at urgent care the next morning. Stay at your own risk!

Awful We stayed here for a sporting event. We had 4 teams and several rooms reserved. When we checked in things went smoothly. The hotel lobby was nice. Our room had not been adequately cleaned, there was a dirty sock and trash left in the closet. The shower head was not attached to the wall and moved around. The first night our families were able to enjoy the lobby until 11:00 when “quiet” time started with no incident! The second night our group was bigger but still respectful and we were kicked out of the lobby very abruptly being told that “quiet” time started at 9:00 and we were to immediately vacate the lobby before were going to be kicked out of the hotel. The hotel manager was extremely rude and inappropriate and was not customer friendly. We ended up checking out early with our two kids and drove over 2 hours home because of this manager and his inability to regulate his emotions and his behaviors towards our group. The breakfast was underwhelming. The waffle makers were “out of order” and they did not replenish items when they ran out. If you choose to stay here, good luck, I hope you get the good manager.

I wouldn’t stay here again When we first got our room I looked at the toilet and there was PUBS on it and it looked wet! Eww thankfully the front desk gave us another room. NEXT the breakfast was good BUT the staff were hurrying to clean up when it was only 15 minutes before closing. They kept telling people they can’t make any more eggs or bacon. Heard another guest tell the front desk they were cleaning early and other guests were trying to get food but there was none. They literally finished cleaning and putting the food away 5 minutes before closing breakfast and closed the doors at 9z Front desk was rude about it and didn’t care. The bathroom showers not all that. The ONLY nice thing is the gym and the night guy crew. I would not stay here again.