Best Western Orange Inn & Suites

GREEN POOL - CLOSED DUE TO MANAGEMENT FAILURE TO KEEP CHEMICAL LEVELS SAFE FOR SWIMMERS POOL GREEN & CLOSED DUE TO MANAGEMENT FAILURE TO KEEP CHEMICAL UP TO PASSING STANDARDS FOR GUESTS TO BE ABLE TO SWIM! I picked this hotel #1 for the pool. #2 for cost and location, right off the I10. We arrived at 3pm and I asked if there was something wrong with the pool, since it was green. Front dest told me they had an inspection and the pool did not pass. So, it would be closed. until 5pm. I was then told my an employee that the pool is "seasonable" and can be closed for any reason. Ummmm....my response was that it was June and summertime, why in the world would I even fathom the pool being closed right now. If you are going to make an excuse for something, at least have it make some kind of common sense. Poor employee training. The reason the pool closed is because it failed a chemical test, which management should have been well aware in advance. This is not a new thing, to have a hotel pool that needs to be tested and up to par DAILY. I will chalk this up to EXTREMEMLY uneducated, poor, management. I explained we drove 8 hrs and the main reason for picking this hotel was for the pool so that when we arrived we could unwind and relax. I have two children that needed to release some driving energy. We could have stayed anywhere on the I10 on our way to San Antonio. I called earlier to check on my reservation and they did not mention the pool was closed. I was told that I could cancel my reservation. So, that is their solution. I just drove over 8 hrs, pool is green and closed, I should now get back in my vehicle and find a new hotel to stay. We checked the pool at 8 pm, still green. Woke up the next morning and kids could not swim before we left because it is still green. The room was decent enough. The bathroom itself was clean. The shower was in bad shape. There were several large cracks in the tiling where you could see someone hit the wall pretty hard and cracked it. Definitely needed some updating. I will NEVER stay at this hotel or another Best Western again. Learned my lesson, you get what you pay for. Avoid staying in Orange, TX. Currently in contact with corporate for a partial refund.

Poor incident followup and "customer service." We stayed at this hotel on 11/2/23, and while the overnight stay was fine the followup was and remains terrible. Sometime during the night or early the next morning, somebody hit my car in the parking lot, and, of course didn't have the decency to leave a note. By the time I noticed the damage I was several hundred miles away. I contacted the hotel and asked if they could possibly review the video of the parking lot. I was told the manager was away/unavailable, but she would call me the next day. She did not. I called on two more occasions and received the same answer. Again, she could not be bothered to call me. I filed a complaint through the BW web site, and received a message that the hotel would contact me within 2-3 days. Again, nothing. Same with followup communications. Nothing forthcoming. It has now been over two months since a simple request was put forth, and the simple decency and professional courtesy on the manager's behalf expected. Even allowing for the Holidays, this is an uncceptable level of seemingly uncaring behavior or incompetence on the part of an organization seemingly committed to "customer service" but which apparently does not understand the concept. I would not suggest anybody stay at this hotel.

Great hotel with great service This was a great stay. The room was lovely, the bed was good, the shower was good, the front desk was helpful. Breakfast was good as well. This hotel should have a better rating on Priceline etc. xxxxx

Service We were pleased with the service. Front desk was very helpful. We enjoyed the room and the breakfast. We will reserve a room with your establishment again, should we travel to this area. Thank you to the staff for their service.

Great Hotel Can't say enough good things about this hotel. Great staff! Front desk staff always goes above and beyond to make sure the request you ask for. For instance the location for your room is. Easy check in and check out. Rooms are very clean. Good breakfast too.