Holiday Inn Express Toledo-Oregon, an IHG Hotel

Nope. Don’t do it. Never again. The area the hotel is located in is not the greatest. They also do not honor room requests- I always request away from elevator when booking through IHG app. Which leads me to my biggest problem- other guests that the hotel could do something about. There were 10 children in I think 2 rooms… or I only ever saw 2 adults in the pool when we would look in. No one else could not use the pool due to these kids screaming and playing in hot tub/pool. When not in pool, they were running between the room and the elevator. It was a birthday party because I repeatedly heard singing down the hall.

It was ok. Price point a bit high. Also like 200 dollars for incidentals. Yikes The was an average stay at a hotel. Nothing thrilling, nothing stood out that was wonderful. Check in was ok. It was late. We had a terrible experience at the Hampton Inn in North Toledo. Pool looked ok, it was closed by the time we got there. Breakfast was mayhem. People everywhere. Cutting in line. Not enough seats. Not good enough for all that non sense. But free is free I guess?

The hotel sits off the road and it was difficult to see where to turn in Nice updated room but the parking lot was small. Difficult to locate driveway due to signage. There were few gluten free options for breakfast. The room did have a full length mirror and good lighting in the bathroom.

Above and beyond service. Holiday Inn Express made my stay relaxing and stress free. My room was amazing, comfortable and clean. Nate, the front desk receptionist was very polite, helpful and accommodating to a special request. I traveled from out of town for a family funeral and had two items that needed refrigeration. Nate, was able to place them in the cooler, just overnight. I hope I do not get him in trouble but that just shows how helpful the hotel staff is. Thank you Nate for going above and beyond. I already have reservations, July, for my sister’s wedding shower. Thank you.

Very clean, but maintenance & design issues Hotel was very clean, housekeeping great. Front desk personnel fair when they could be found. Signage for what driveway to use on Navarre is horrible as hotel sits far back from road behind other buildings and very easy to pass by without driveway marked. Hot Breakfast was till 9:30 and was fresh & served by staff thanks to Coronavirus recommendations. Would recommend manager perform walk thru more often & detailed. Room 210 entry light not working, toilet was slow running constantly, grout missing in bath floor. BIGGEST ANNOYANCE: 1/2 of headboard actually has built-in nightlight that allows you to almost read anywhere in room with all other lights off. Could not sleep with that nonsense. Looked all over that side of bed, headboard, and wall for switch to turn off nightlight. Walked to front desk about 3:30am & nobody there. Went back to room to try and sleep but couldn’t. Covered light with towel & still could read. Finally called Front Desk around 4 am and no answer. Ugh. Finally found nightlight switch on opposite side of bed and completely hidden by room phone around 5 am. Ugh. Requested & granted late check out upon check in. Of course Housekeeping had no notation & checked to see when leaving. At check out I mentioned nightlight fiasco and missing Front Desk staff. No “sorry about that,” much less any other offer or some credit. Nada. “We turn all the nightlights on when cleaning.” Nightlight switch needs to be near..... drumroll please... the nightlight (& have a sign marking switch). While I’m in one of those moods, why would a hotel provide only a 32” tv? Oh well, who needs sleep? Hellooo IHG.