ONE AND DONE! We had a 5 evening stay at the Springhill Suites, Marriott Village for a family wedding in Orlando, July 28 - August 2, 2021. . Let me begin with some positives regarding the Springhill Suites: 1. The pools at the Springhill, Courtyard and Fairfield complex were very good. Plenty of room in the pools and surrounding leisure areas to soak up sun or visit with family and friends. 2. The Starbucks at the Courtyard was good; however, it closed early afternoon. 3. Exercize area at Courtyard was spacious and well-equipped. 4. It was easy to access all areas of the 3 hotel complex. Now the bad: 1. Housekeeping - There was none! Each day the front desk told me to put in a request for housekeeping the evening before we wanted our room cleaned and towels replaced for the following day. I did this for three days and housekeeping never showed up. On the 4th day I asked why we were not getting any service and was told that the hotel was short-staffed and not offering housekeeping. I inquired why I was not given this information when I checked in and the customer serve rep simply shrugged her shoulders. Less than pristine condition of room - The room had an oder and the carpet had not been vacummed in a while. We had to toss our used towels and wash clothes outside our door for daily pickup (per instructions given by front desk). We asked for two additional pillows. I had to go to the lobby and meet the runner who handed me the pillows. When I brought the pillows back to my room I found one of the pillowcases had a yellow stain. We had to go to the lobby each day to pick up towels for the follwing day. Some days they were out of hand towels and wash clothes. No Fresh Water Available - It would have been a nice touch to have fresh water available in the lobby. There was no drinking water available at any of the 3 hotel complex. It was very hot and huumid and fresh water in the lobby with some limes or lemons would have been welcomed by the guests. They sold water and soft drinks at the store in the lobby at very high prices. If you were lucky enough to hit Starbucks before they closed in the early afternoon you could get ice water. A final note--We visited Savannah, GA immediately after our stay in Florida. We stayed at the Holiday Inn Express near the river walk. Our room and the cleanliness and customer service at this hotel were outstanding. Everything was first class and top-shelf. And this area was just as populated with visitors as the area near our Springhill Suites in Lake Buena Vista. For our family...the Springhill Suites at the Marriott Village in Lake Buena, Florida is a one and done!

1 star service /appearance from a 3 start - not worthy of Marriott brand we stayed there for 3 days, problem started w reaching out reception ahead of the check in ( delayed responses on Marriott App that took over 8-10 hrs to respond). I had booked this hotel for using shuttle to Disney , but at the time of checkin, it wasn't mentioned that a reservation was required. It took over 3-4 attempts of contacting someone to get extra toilet paper- as at the time of check in it was barely a half left. No room service even after requesting it as it was dirty as other reviewers have mentioned. Lobby appearance looks run down so are the room and the breakfast area. The hotel across - Courtyard looked much better and sharp. Feels employees weren't reflecting images of Marriott or were motivated.

Not a good time to stay here. The hotel is in a good location if you are going to Disney World. When we arrived we were told that there was no maid service. We could request one day of service but not on Friday, Saturday or Sunday. When we got to the room we found it to be dirty. The floor needed vacuuming, crumbs in the sofa bed and a used face mask behind the bed. We did ask to have someone vacuum our floor, we never got it. The shower had little water pressure from the rain head shower head and the water temperature was difficult too adjust and the pipes made an awful noise if you didn't turn the handle right. Since there was no maid service you had to go the front desk to get toilet paper, fresh towels, garbage bags and anything else you might need. The used towels and garbage was set outside the door of your room so everyday it looked bad with garbage and towels piled in the hallway. There was no on site restaurant so you had to go to nearby restaurants that were good but expensive or order out. They did have free breakfast if lukewarm or cold scrambled eggs and cold croissant is your thing. They had microwaves but you couldn't use them. In the pictures they showed waffles but they didn't have that. Some fees had popped up on my credit card and I asked about it and they gave me some convoluted explanation that I didn't understand. But the charges were taken off later. The sofa bed was very uncomfortable. it was better to leave it as a couch. I would not recommend staying at this hotel at this time.

Never got room service. I asked twice for room service and nobody went. The lady in the front just gave me a plastic bag to put all my trash and left it outside my room, the picked up until next day. Breakfas was included, always had sausage and eggs, staff not friendly, the only good thing was the pool.

Excellent Stay!!!! Anthony at the front desk went above and beyond to make our stay phenomenal. I will definitely be coming back because all employees, especially Anthony, provided exceptional customer service!! The lobby and rooms were very clean and the free breakfast had options for everyone. The pool was clean and there are tables with umbrellas or beach chairs. Definitely going back!!