Holiday Inn Hotel & Suites Osoyoos by IHG

Unacceptable standards of cleanliness! I absolutely hate to leave bad reviews, but I feel it is absolutely necessary to do so for this location. I had stayed here with my husband a few years prior and had no issues, so I booked again for a trip with our kids thinking we would have a similar experience...not the case. Upon entering our room I noticed the kitchen was dated and did not have most of what was advertised. There was a stain on a chair arm but I tried to write that off. The bathroom was also in poor condition (shower head looked like it hadn't been cleaned in quite some time) After travelling from Vancouver Island, we were understandly exhausted and finally got to bed around 9:30pm only to realize the pull out had no linens. Furthermore, when I went to one bedroom to get into bed I noticed stains on the duvet cover. I pulled back the blanket only to reveal hair all over the sheets and more stains! I immediately went to the room my son was going to be in, the exact same condition! We went to the desk to complain. There was a room change available however we would have had to change rooms twice during our stay which was not acceptable. We asked for new bedding and were prepared to just change everything ourselves. When the front desk woman came to collect the filthy bedding we had stripped ourselves, we showed her photos we had taken before removing the bedding. She seems genuinely mortified. As we were doing this my son came out of his room to tell us he'd found a nail on his bedroom floor. I asked if he meant a construction nail, but no! It was an acrylic finger nail!!!! At this point I was so disgusted I couldn't have my children sleep there. I began frantically searching for a new hotel, on a weekend, in August! I was lucky enough to find one with one room left not far away. We packed our things, went to the front desk to inform them due to the disgusting conditions of our room that we would be leaving immediately. Those working were apologetic and seemed embarrassed. They did not charge us for our "stay" and we left as fast as we could. I'm grateful that we were able to find another hotel which was incredibly lucky!! We didn't check into our new hotel until approximately 10:30pm after having begun our travels at 7am that morning. Again, I really don't like to leave reviews such as this, however I sincerely hope that Holiday Inn corporate sees this and investigates this location as I'm clearly not the only one to have an experience such as this. To say it was disappointing is an understatement.

You dont get what you pay for here This hotel is not up to par for what they charge. Our room was in major disrepair. You can tell the repairs that have been done are really shotty and cheap. The counter isnt full in the bathroom so theres no room to pu anything on it theres a disgusting little shelf for the hair dryer. The kitchenette had 1970s cabinets that they must have gotten from a auction or something. What a joke. For the amount of money they make they should invest some in the hotel. The only saving grace is the service is good.

Not up to IHG standards! This property is in desperate need of general maintenance. When booking a room with a lake-view balcony one would expect that outdoor space to be without dirt and cobwebs. The air conditioner vent out there is so plugged it is a wonder it even works; same with the bathroom fan. Bedding and towels seemed to be fine but this room had not been properly cleaned for some time; baseboards, bathroom tiles, doors, closet shelf, carpets all needed attention. When I asked for a couple of extra towels they seemed to begrudge that request! The cost was not cheap and we will not be staying here again. (I will not go into our experience at the restaurant but at least we were not charged for it).

Disappointment. Very disappointing. Booked this hotel as we were meeting up with an old school friend. Who was passing through on her way to Vancouver Washington. USA. We chose this hotel because of the bar and restaurant facilities so we could chat over old times in the bar and then have dinner and breakfast together before she went on her way. However when we arrived we found out that the bar was closed and so was the restaurant. Which was very inconvenient. Then of course there is the room. We some how ended up with a suite. No towels in the bathroom … a shelf in the bathroom would be beneficial and not have them in the hall. Then when having a drink on the balcony we found it was filthy dirt and cobwebs everywhere and the door and surround was not even painted. In general the whole building needs some TLC. Considering the room rates at this place it definitely is not worth it.

Staff were very good, location excellent. However the hotel is in desperate need of renovation in all areas. Very dated and in need of renovation. Carpets, fixtures and fittings dated. The pool needs resurfacing very pitted on the floor of the pool. Spa also missing tiles and cracks throughout. Not a good representation of a holiday inn and suggest owners consider renovating.