Typical aged motel/inn in great location Pros - centrally located within walking distance to all sites, Wayward market, shopping centre, choice of restaurants and pubs. Plenty parking. Pets allowed on ground floor which is designed as in a motel with room door opening to car park space. Good heat and water pressure in shower. Clean linen and comfortable beds. Ideal location for exploring Cons - Checked into room 116 on ground floor and unpacked. Shower wasn’t working. Was moved to 212 upstairs. building is aged with old carpets, fixtures and fittings. no kettle in rooms only coffee machines. No batteries in remote. Provided later. Air conditioning unit was faulty and could not be turned off or changed. So had to remove it from power point. Power sockets at bedside and lamp not working. Charged phone in bathroom. Outside roads unnerving with addicts and dealers. Felt unsafe until you walk towards Parliament Hill area. But if convenience is what you’re looking for - ticks the box.

Terrible I don't have time to explain all the problems we had nothing but disappointment and we will never come back

Extremely dark and untidy rooms Extremely dark and untidy rooms with un cleaned air con blowing debris. on reservation it was mentioned breakfast is included, where as upon check in i was told its not included.

Poor Customer Service (rude and not helpful at all) I booked a pet-friendly room for May 18 via booking.com. I called the hotel directly a few weeks before to *make sure* the room was indeed pet-friendly as we were travelling with our little dog. The employee that answered my calll assured me that a pet-friendly room was indeed booked under my name on the first floor. Upon arrival, there *was no* pet-friendly room. The employees were not helpful at all, rude and even suggested that we give our dog to someone (in Ottawa?!? We live in Montréal) so that we could take the room reserved for us. We requested an immediate cancellation and after researching for more than one hour (as they were no pet-friendly rooms in Ottawa under $600 for that night), we found a pet-friendly room in Carlton Place (30 minutes drive). Upon returning home, I noticed that the payment had been taken by Days Inn. I contacted the hotel for a refund & they said to contact booking.com, which I've been doing via over 10 emails = still no refund... I cannot cancell via booking.com for a refund, because the deadline date was passed when we arrived at this hotel. I do not understandy why this hotel cannot refund me for a room that wasn't available...

The con is on Great location but they are lying to the public still hiding behind COVID advertising breakfast but no breakfast.