Best Western Owego Inn

A great stay for a great price I can't say enough good things about my stay! Very friendly and helpful staff room was very clean and updated. The breakfast was good and fresh every morning which is something that is hard to find with most hotels anymore highly recommended!

Friendly staff, dirty rooms Friendly staff. Bed is comfortable. 2nd floor is filthy. Carpet is dirty. Hallway needs vacuumed and carpet cleaned. The walls in 3 different rooms were all dirty. Not just little, random wall stains. A booger on the wall by the toilet. Dirty sock on floor from previous occupant. Little food flecks, makeup & toothpaste stains on mirror, penmark on bedding. Missing wall plate by head of bed. 2 of 3 room ceilings with water damage & all had a corner cobweb. Carpets were dirty in all 3 rooms. 2/3 rooms top sheets were crumpled. Definitely not work $370 for 3 nights. Soap scum ring forming in tub. Breakfast is decent. First floor eating area was clean & stocked.

Don’t stay here. Not going to lie, I was extremely disappointed in my stay. My husband and I travel every other weekend for my step son’s hockey. We normally stay at a Hilton, but I had points saved up for Best Western so thought we’d give this location a try. I called Best Western customer service directly to book, and reserved a room with a king bed AND a sofa bed (for my 10 year old step son). When we arrived, we were put in a room without a sofa bed. After going to the front desk, I was told that they didn’t have any other rooms available, but the nice gentleman brought us a roll away bed (looked and felt like it was from the 1920s). I was disappointed that we didn’t get the room that we booked, but the manager, who was just down right rude, kept telling me that I indeed did get the room I reserved because it had a kitchen, and they accommodated us with a roll away bed. I could care less about the kitchen, I needed the other bed for my child to sleep on, and whether we had the roll away bed that you “had to dig way out of storage for”, not getting the room we reserved is not accommodating or meeting the needs of the guests specific requests. I spoke with that same manager the next morning about getting my points back for the inconvenience and she responded with “well our rate for last night was $170 plus tax and you didn’t pay that because you used points and only had to pay $86, you could have paid the full rate”.That response alone is the reason I will never stay there again nor will I recommend it to others. I asked if I should contact customer service directly and she said “I don’t know what they will do for you, you got what you booked”. I’ve worked in hotels before, for 8 years as an AGM, and I know she has the ability to make it right. But, based on what I witnessed when I walked in, she’s probably reading this out loud laughing about this review and could care less. I may not have paid YOUR rate, but I used MY points that I had saved up from stays at your brand name corporate hotel and that response was beyond rude among other things. I can look past the giant cobwebs in the hotel room, and the holes in the foundation where the walls meet the ceiling, or the desperate need of updating needed within the hotel, but between the manager not really caring, and not getting the room I specifically reserved is extremely unprofessional and unacceptable. Thank god for the gentleman working at the front desk, he couldn’t apologize enough for the inconvenience and is the only reason why guests leave anything more than a 1 on the survey.

The hotel room was VERY DIRTY The hotel room is extremely dirty. I used a white washcloth to clean, and it was black when I was done. Additionally, it smelled like stale cigarette smoke. When we reported this to the management that evening, they told us to talk to the manager in in the morning. My wife spoke to the manager, and the manager simply said “well it’s illegal to smoke in a hotel in New York.” Well, it may be illegal, but it doesn’t mean people weren’t doing it They could not move us to another room because it was not available which of course that was understandable. But there’s no reason for the hotel room to have been so dirty. I would not recommend that you stay at this best Western or any other for that matter. We have tried three best westerns and all of them have been very poor. I think we’re going to stick with Hilton and Marriott.

Gross and Mildewed After a long day of traveling, we checked in here. When we entered the room, it immediately smelled moldy and mildewed. I went to put our food in the fridge, and saw two dead medium sized roaches next to the fridge, that is when we requested another room. The next two rooms we were shown were even worse. This time, there were alive bugs in the rooms. The last room they showed us was still gross, but we had our child with us, so we decided to stay to get some sleep. Our appetite was lost at that point and our food was garbage, and no longer hot.