Best Western The Inn & Suites Pacific Grove

Dirty Rooms, Rude staff Walked into the lobby and waited 20 minutes just for someone to show up to check us in, I tried calling the hotel but we could hear the receptionist phone ringing in the lobby. When we got our room key we parked in a dirty garage with a kitchen knife pinned in the corner, trash, and children's toys laying on the floor. We then had to walk up a dimly lit staircase to a room that wasn't properly cleaned and we even had to kill a fly in the room, visible shower stains, and coins on the floor. The room itself was incredibly small but the "closet" is basically a second bedroom with a microwave, so you lose a lot of usable room space for unused closet space. The furniture was visibly damaged, the television stopped working suddenly, and the balcony with a "view" was viewing into someone's residential home. We wanted to wash our hands but there was no hand soap in the bathroom, we called asking for some but after 30 minutes of waiting we went to get it ourselves, only to be handed facial soap as they told us they ran out of regular hand soap! The front desk is atrocious, we immediately tried to get a refund after an hour of checking in (40 min. of which was calling Expedia to get a refund) all they could say was "nothing we can do, no refunds" and didn't offer anything like changing a room until AFTER we stormed out of the office and called us in our room. So we were forced to stay the night, only to learn our balcony window doesn't close properly and the heating made the air quality so poor that I couldnt not stop coughing, so I had to choose between shivering and being able to breath. We do not feel safe staying somewhere with hostile staff and I do NOT reccomend coming here.

Very Run Down - Stay Away!!! This place is a DUMP. I drove up and had a sinking feeling when I saw the outside. It is just an old, run down motel. Despite its stellar location near Asilomar, it has none of the charm of its Pacific Grove location. Inside the rooms they are not at all nice. They are very run down, and they haven’t been remodeled in what looks like decades. The furniture is cheap. The bathrooms are full of caulking keeping things together, and the configuration of the rooms is strange. There was a sign on the front door to the building we were staying in that said “do not close door” (an obvious security risk for guests), but I think the reason was because they had mold or something in the foyer outside our room. It had a foul smell that was disgusting, like the sewer had broken and they were trying to dry it out. On a slightly more positive note the towels were new and soft, and the sheets and bed fine. But I felt very icky staying in this place and for over three hundred dollars a night it was a pure rip off. Stay away from here!!!

Horrible and demeaning customer service I reserved two rooms. One for my husband and I and one for my son, his wife and their baby. We got there Sunday afternoon. My son's family couldn't make it on Sunday because my son got off work late. They decided to meet us on Monday morning for breakfast. So we paid for two rooms even though we only used one. They got stuck in traffic and wouldn't be able to make it till closer to noon. Being a caring mom and grandma, I got them a few bagels and cream cheese from the breakfast room. The manager, Ali, followed me and gave me an angry look. Then he approached me and gave me 2 breakfast tickets which I have never heard of. I have been traveling for 50 years and have never been given breakfast tickets. I told him the situation and he said that no one is allowed to take food outsdie of the breakfast area. There was no sign anywhere stating that. I told him why isn't anyone else been given the ticket and I refused to take them because he was signaling me out. He said that if I don't take the tickets, he would check me out and we had to leave. I told him that was fine with me as long as I do not get charged for the night we are not staying there. He said that's fine. But while we were packing and leaving, he called in the room and said that he spoke with the district manager, and I will charged for the night we are staying there. I just got the hell out of there.

Tucked away lovely environment The location of this hotel is wonderful. It’s tucked away in a quiet neighborhood but very close to main area of Pacific Grove. The hotel is clean and comfortable. We stayed in the downstairs room with a fireplace which was lovely. It was an apartment. If we had known beforehand that breakfast was going to be basically nonexistent we would have bought supplies and cooked in the room. If you only want carbs for breakfast it’s for you. But we went into town for breakfast

Quiet and peaceful stay near the ocean. We stayed in unit 17, which was more like an apartment than a hotel unit. There was a full kitchen (with equipment), dining area, living room, large bedroom, and a sizable deck. The deck did have a drawback, though, as it was fully enclosed by a six-foot fence. No view except of the sky above! The unit was comfortable and nicely furnished. The inn is located in a residential area a short walk from the coast. It was very quiet and peaceful. Typical Best Western breakfast buffet offerings. There is a small fitness center that unfortunately does not open until 8 am. The ice machine was out of commission, and there wasn’t an ice tray in our fridge, a small annoyance. The non-Tesla charging station also wasn’t working properly. Other than those maintenance issues, it was a pleasant place to stay, and so handy to have the kitchen.