Comfort Suites

So sad regarding treatment, We really enjoyed coming here. I will start off by saying we have stayed here many times with no complaints. My friend and I stayed here recently. We checked in around 7;30 pm-8 pm. Well i first went in and did my normal routine checking out the room, well in the bathroom I did see a roach and said ok. Well my friend, who's name the room is in, came in saw a roach on the table and killed it. Well we continued to see some crawl from behind the table well, she decided that she was not going to stay here. It was around 2 am at this time , I spoke to the front desk asking for a refund, she said she was new and could not do that. She tried to call the manager, no answer. She said she would leave a note for the manager, I asked her name she said Christy. So we left at 2;30 am. So of course Christy never called, my friend left a bad review and Christy emailed her. Well to make a long story short, Christy said no and on top of that her receipt said we check out at 9:24 am. Its already bad enough you refused a refund but you lied about what time we left. Well we talk to customer relations and they offered 6000 points, thats all they could do. I am so sorry my friend wants a refund. So on other reviews I have seen responses from A General Manager Pete Patel and Customer Relations Gina S, so we will be waiting. Its not completely the fact that you refused a refund, but you basically lied on a document. I called the next morning and spoke to a dfferent lady, I bet you she does not even know what we look like, because we were not there. And to the night front desk lady, you did nothing wrong!

Nice value hotel This was a good place for us to stay for a couple of nights. We appreciated the clean room and lobby, cheerful staff at front desk, and a nice hot breakfast. I used the hot tub both nights although it had been turned off the second night and required a while to warm back up after I asked about it. We'd stay here again if we are nearby.

As always, great stay. Room was exceptionally clean and very welcoming. Thank you: Amy - very friendly and accommodating making the reservation. The young lady that checked us in very nice and friendly. Thank you Cristy for always making sure we are comfortable and needs met. Overall staff friendly and accommodating.

Top Notch Hotel My wife and grandkids have stayed here for the Polar Express since they opened. This was my first year going and let me say it is a upper tier hotel. The lobby is decorated very nicely and even has a cut out that the kids can take pictures in. A welcome board for reward members with our names was a very nice touch. The front desk was very attentive and the staff had even made goodie bags for the kids that were there for the Polar Express. After a quick check in we made it to our double queen room. Very spacious except that one of the beds was against the wall which required you to either climb out the end of the bed or over the other side. The room was very clean with good amenities. Nice large bathroom. Breakfast was fresh with plenty of options and a very attentive host. Due to my work, I’ve stayed in hotels all across the spectrum and this one is definitely top notch. Hopefully they’ll keep up the good work and we’ll make this our go to hotel in Palestine for years to come.

Great Christmas hotel Great family Christmas experience. Welcoming and friendly. Very clean. And decorated beautifully. Even had a Christmas surprise for my granddaughter when we checked in! 15 minutes from the Polar Express which is why we were there.