Suburban Studios near Panama City Beach

Will Never Stay Here Again We stayed at this hotel 3/11-3/14 and were appalled at how dirty it is and how little maintenance and repair is being done. Our room was infested with roaches. When we complained to the front desk manager her only response was we could move to another room - as if the roaches were not in the entire hotel but just our individual room. Roaches had reached the 3rd floor obviously. The walls in our room had holes, damage and very old paint. Carpets were filthy throughout hotel. Shower curtain falling off wall. Microwave oven peeling inside and rusted. Smoke detector had been pulled off ceiling just leaving wires hanging down.

Rude front desk This hotel is outdated and the lobby is dirty, they’re also discriminating against, we will never stay there nor will I recommended it to anyone. The front desk staff was not well informed and was texting back and forth with the front desk manager Dakota, who was rude and denied me access with my service animal after being told that the task the dog is performing is a medical alert. He wanted details. He made the situation very uncomfortable and kept arguing that my dog is only an emotional support dog and wanted to know the reason why I have him and the service that dog is providing. I had my service animal card with me at the time of checking. My dog (13lb) had a vest on and I had all the documentation that could be necessary from both a veterinarian and my doctor proving it and I still was denied access in a rude manner. That happened on Saturday and on Tuesday morning I called the front desk and spoke to the front desk manager (Dakota) who was rude again and told me they would be happy to go to a lawsuit with me, no apologies for the inconvenience that in the middle of the spring break on Saturday evening with small children I had to look for another hotel, zero customer service. We stayed in a Different hotel with a much better service and breakfast included, way closer to the beach and not given any problems. That was the worst hotel check in experience I’ve ever had.

Stay elsewhere Customer service and service recovery training is recommended. Room smelled of smoke and deodorizer. The surrounding ditch became swampy after rains and was trash-filled. After the post-stay survey was submitted, a manager sent a rude reply for the review.

Inexpensive, newly remodeled, great staff. I stayed here for 15 months for work. Each trip was 9 nights (10 days work, 4 days home). The place was clean and relatively inexpensive with a nice kitchenette. It was upgraded, and remodeled during my stay. The staff and the owner were accommodating, and helpful. I would even consider Dakota (night clerk), and the owner Neil "professional friends". A great place for a working guy to stay.

Alvin Everett My stay was very nice. The front desk was very pleasant, and the room was very comfortable. The location was very relaxing allowing me to get away from the crowd. I will be back!! The 200 character minimum for a review is ridiculous