Best Western Paradise Hotel

People make a difference Staff was great and went out of their way to assist. Rooms were fairly large. Ours included a desk, living space and a king bed, hotel, amenities were typical. Breakfast provided included eggs biscuits, and gravy, waffles and traditional cold fair. Overall, I was in this area. I would stay here again.

Disappointed I recently had a deeply distressing experience at the Best Western in Paradise that has left me thoroughly dissatisfied with the management's handling of guest concerns. I woke up one night to find a roach crawling on me while I was sleeping, which was both alarming and unacceptable. I immediately reported the incident to the front desk, expecting swift and decisive action. Unfortunately, the management's response was anything but that. Despite the severity of the situation, there was a notable lack of urgency in addressing the problem. When I followed up, the front desk staff displayed a dismissive attitude, showing little empathy or concern for my plight. This response made me feel that my concerns were being trivialized. There were no visible efforts to conduct a thorough inspection or implement pest control measures, which are basic expectations for maintaining a safe and habitable environment. This experience has highlighted significant gaps in the management's policies and procedures for handling such critical issues. As a guest, I expect prompt and effective action to ensure the well-being and comfort of all residents. Sadly, the Best Western in Paradise has fallen short of these expectations. I hope this review serves as a wake-up call for the management to improve their responsiveness and to take guest concerns more seriously. Until then, I cannot recommend the Best Western in Paradise to anyone looking for a reliable and caring place to stay.

Niiiice The beds and pillows were very comfortable. Liked fhat the blanket was to heavy. It seemed perfect for the time of year. The layout of the room was very nice. The bathroom door would be better as a pocket door. But all good. Like the body wash, shampoos and conditioners were on the wall in large squeeze containers.

Everything was great except the elevator! Everything was fantastic - don't get me wrong. The elevator was on the fritz and I can't blame that on anyone. It seemed to have a vendetta against me because it worked fine for my wife and kid, lol. Breakfast was great, the room was... well, roomy, and comfortable. It was upward of 110° in the area while we were there so the AC was much appreciated. It was also great to see so many CalFire workers staying at the hotel as they were working on fighting the Thompson Fire. Kudos to Best Western for opening up to them!

Good choice in Paradise The property is what you expect at a Best Western, well maintained, clean and up to date. What stands out about this property is the helpful, professional and courteous staff. They are attentive and smiling. Think metropolitan accommodations with a small town vibe. An all around pleasant experience!