Hampton Inn Jackson/Pearl-International Airport

Bedbugs! One word—bedbugs! I checked in here for two rooms. Mine was fine (comfortable bed, decent shower), but at 11:30 my traveling companion in a different room discovered bedbugs. After some back and forth they got moved to a bug-free room. Otherwise, the rooms were decent—clean, plenty of outlets, working air conditioning.

Not the usual Hampton experience The checkin staff was young but friendly. She said my request for 1st floor was written as 2nd floor ( son w PTSD AND SERVICE DOG). Needs Major cleaning in our room.. torn rugs, smelt and cockroach’s in am. Pros… right by interstate and dog friendly , manager in am was awesome Cons.. needs a lot of work! Musty, not the greatest atmosphere at all Would I stay again? Probably not

Lack of customer service As a Diamond member, I am very familiar of the perks/extras that each hotel within the Hilton network offers. This was the FIRST time that I had ever encountered such a rude and unprofessional front desk staff member (woman). I checked in a little after midnight and she complained that I had messed up her night audit because my card declined. SN: I lock my debit card when I am traveling almost immediately after making any purchase. I only unlock the card right before I use it and it gets locked back. Nevertheless, she attempted to run my card before I arrived therefore, it declined. She was not warm nor was she welcoming. She didn't give me the bag that I normally get which contains water and or snacks. My check in date was 3/24 but technically it was 3/25 because it was after midnight when I actually checked in. Nevertheless, I got to the room and there wasn't any linen nor pillows in the room for the sofa bed. My wife realized that I didn't receive any water or snacks like we always do at other Hilton brand hotels. I went back to the desk to request linen for the sofa bed and I asked about the water. She asked what room number did I have and she confirms that I was a Diamond member (at least that was my assumption). She then proceeds to tell me that if I had come back through the front entrance, I would have been offered water and snacks. Ultimately, she gave me to room temperature bottles of water in my hand without even putting them in the bag that I usually get at other hotels. I was too tired to address her unprofessionalism so I just went back to my room and got a few hours of sleep. There were a few issues I found with the room but nothing major. I don't plan on returning here. I always try to find a stopping point on my drive from GA to LA in this area. I'll look for other options going forward.

Bad Experience... The bathroom sink was not draining and the water started to overflow and this problem was not fixed even after several requests to the front desk. The AC unit was not working properly. Our overall experience was not at all good.

No television Room did not have a working television or cable. Staff did not offer to switch rooms accommodate for the inconvenience. The bath towels had make/up on them. The location was convenient, close to food and gas