Hampton Inn & Suites by Hilton Petoskey

Excellent Stay in Petoskey Our stay was awesome! We checked in on Saturday and out on Wednesday. This hotel is doing things right. We are diamond members and travel frequently. The renovation was recent as the property looked clean and nice. More importantly, the staff were all friendly and helpful! You can tell, the team here really enjoys what they do and who they work with. We felt at home and welcome! Joe - kind and helpful Jacob - very helpful and always service with a smile Kari - so sweet, helped move us from a room on the 3rd floor to a room with a view and away from the kitchen/breakfast area, helped us with our checkout time Manager - brunette, very helpful Housekeepers - all were helpful, friendly Breakfast and coffee in the morning - good variety and it was nice to have coffee available after breakfast hours. Lots of convenient parking. Beautiful Views - the hotel sits to have a view of Little Traverse Bay Wifi - I was working remotely and was grateful for strong wifi for my meetings and VCs. Laundry - had W/D onsite and can pay with quarters or with a cc via an app. Room options - this property appears to have a variety of suite sizes, we will be back as we'd like to visit with family. Conveniently located - great location, can walk to restaurants - Southwoods and Spring and Porter to name a few THANK YOU!!!

Saved Manager Rene Knox of Petoskey went above and beyond to rectify a situation when the Days Inn canceled our reservation after 12 hours of not answering the phone. Rene and her staff quickly and efficiently found us alternative accommodations and ensured that we were comfortable and well taken care of. Their professionalism and dedication turned a potentially stressful situation into a pleasant experience. We are incredibly grateful for their exceptional service and highly recommend Rene and her team.

Recently Renovated Rooms I booked two rooms (a King studio suite and a 2 a studio suite) for 1 night for a quick, family getaway. I am a HH Diamond member and used my app to check in. I called the hotel a day before and spoke to Jacob at the front desk. I was so impressed by his friendly and positive attitude. Upon arrival to the hotel, Jacob was working at the front desk and he checked us in. He was very professional and helpful. I love the renovations that were recently completed! I am very happy with the quality and decor of the room and bathroom. Everything is clean and new! I will definitely stay here again the next time I am in the area. Highly recommend!

This is the spot to stay Wow! We loved our stay at this hotel! It is currently being renovated, and we got an updated room with awesome new everything! Very comfortable bed, spacious room, the pool and hot tub were excellent, and the breakfast was really great. This hotel will be spectacular when all of the work is complete, highly recommend it!

The worst hotel in Petoskey, Michigan. My family had a horrendous and horrible experience at Hampton Inn in Petoskey, MI. We booked there for a 2 night weekend stay for a soccer tournament my son was having there. We booked through booking.com. Upon our arrival at 11pm, we walked into a hotel that was 100% under construction. The whole hotel reeked of paint fumes and dust everywhere and full construction equipment everywhere. I immediately mentioned to the front desk staff that this was unacceptable. They agreed and offered us a full refund. Because it was 11pm, and my kids were asleep, and we didn't have another reservation, we agreed that we'd check out in the morning and still get a full refund. In the morning upon checkout, after we were awoken at 7am due to heavy banging and construction related noises and dust, the front desk staff including the supervisor again assured me a full refund. They mentioned that I'd need to initiate it with Booking.com to call the hotel and release the funds. Fast forward 10+ days. I still do not have a refund after communicating to both the hotel and booking.com. Booking.com informed me that the hotel just recently authorized 1 day of refund. Again, I was informed by managers, supervisors, and front desk staff that it would be a full two day refund, multiple times. They are not holding true to their promise. On top of that, when I said I would hammer them with reviews of this topic of being dishonest and not holding true to their word, they hung out on me multiple times. They they claimed I was doing things to their staff multiple times during the short 7 hour stay. The only thing to note with the staff was that we forgot two of our personal pillows in the room because we were trying to get out of the room as quickly as possible from the paint fumes circulating in the air. I called the hotel 2 hours later asking if they could help track down my pillows since it was so recent. They all claimed they couldn't find them anywhere and weren't willing to help beyond that. Given that they were $200 down pillows and only a couple hours had passed since forgetting them, I came to the hotel looking for them. I asked the housekeepers where they thought they might be, and they said definitely in the laundry room. The employees at the front desk resisted allowing me to check out the laundry room with them. Finally I convinced the employee to take me down with him, and what do you know, as soon as we opened the door, the two pillows where right there. My final thoughts are, please do yourself a favor, and spend your money on another hotel nearby. There are some great options around there. We rebooked at Courtyard by Marriott not far from there, and it was 50% cheaper and 20 times better. They staff was courteous and professional, unlike the dishonest staff and manager at Hampton Inn. We will never stay at Hampton Inn Petoskey or any other Hampton Inn for that matter again. Thanks Renee and team at Hampton Inn, we appreciate all the lies!