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Super 8 by Wyndham Pevely

Pevely, Missouri United States of America

Super 8 by Wyndham Pevely
2.5

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aturne881767
355 days ago
Unsanitary room When my husband and I checked into our room on Saturday (7-13-2024) I immediately received a phone call that my grandmother had been rushed to the emergency room and we had been there until she passed Sunday morning (7-14-2024) so we never stayed in our room the first night. When we arrived back to the hotel Sunday afternoon we were hoping to relax after the horribly unfortunate night we had just experienced with her passing and instead had an even more uncomfortable day/night. My husband and I spoke with Kim the manager about the issues we had in regards to there being no towels and not being able to use the bathroom in Room: 303 due to the toilet being stopped up from previous guests I'm assuming, as well as the sink not draining properly. We attempted to contact the front desk multiple times but got no response until we spoke to the manager Kim Monday morning, who seemed to be aware of the previous plumbing issues the room has. If there is a known issue how can you continue to put guests in that particular room until it has been properly fixed without either offering a refund or offering to put us in a different room in exchange for the terribly uncomfortable and unsanitary inconvenience. We are normally not the type of guests/customers that complain because we understand some things happen outside of our control, but when I went to use the restroom and lifted the lid to find a toilet bowl full of feces and water to the brim and was offered a $15 discount i was more than offended. I attached the picture of the toilet in our room. I was told that the owner would be contacted about the refund or future comped stay and have yet to receive any type of feedback or communication.

Amenities

Pool - Indoor
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free

Property Location
With a stay at Super 8 by Wyndham Pevely in Pevely, you'll be 6.7 mi (10.9 km) from Villa Antonio Winery and 20.4 mi (32.9 km) from Grant's Farm. This motel is 25.7 mi (41.4 km) from Missouri Botanical Gardens and Arboretum and 26.1 mi (42 km) from Anheuser-Busch Brewery.

Rooms
Make yourself at home in one of the 63 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with shower/tub combinations are provided. Conveniences include desks and blackout drapes/curtains, and housekeeping is provided daily.

Amenities
Take advantage of recreation opportunities including an indoor pool and a fitness center. Additional amenities at this motel include complimentary wireless internet access and a vending machine.

Dining
A complimentary on-the-go breakfast is served daily.

Business, Other Amenities
Featured amenities include a business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
aturne881767
|1 review
Unsanitary room When my husband and I checked into our room on Saturday (7-13-2024) I immediately received a phone call that my grandmother had been rushed to the emergency room and we had been there until she passed Sunday morning (7-14-2024) so we never stayed in our room the first night. When we arrived back to the hotel Sunday afternoon we were hoping to relax after the horribly unfortunate night we had just experienced with her passing and instead had an even more uncomfortable day/night. My husband and I spoke with Kim the manager about the issues we had in regards to there being no towels and not being able to use the bathroom in Room: 303 due to the toilet being stopped up from previous guests I'm assuming, as well as the sink not draining properly. We attempted to contact the front desk multiple times but got no response until we spoke to the manager Kim Monday morning, who seemed to be aware of the previous plumbing issues the room has. If there is a known issue how can you continue to put guests in that particular room until it has been properly fixed without either offering a refund or offering to put us in a different room in exchange for the terribly uncomfortable and unsanitary inconvenience. We are normally not the type of guests/customers that complain because we understand some things happen outside of our control, but when I went to use the restroom and lifted the lid to find a toilet bowl full of feces and water to the brim and was offered a $15 discount i was more than offended. I attached the picture of the toilet in our room. I was told that the owner would be contacted about the refund or future comped stay and have yet to receive any type of feedback or communication.
mburro759938
|1 review
Terrible hotel Sucked! Dirty! Gave me a room that already belonged to someone else! No crib even after they told me by telephone they had them! Terrible service!
Debbie M
|1 review
Do NOT stay here LOTS of problems!! I will say that Stacy and the man working with her the morning we checked out were very nice and apologized. But they said they were unable to do anything. That would be up to the manager and/or the owner. But I have not heard from them and have not been able to get ahold of them
mcosby656065
|1 review
Mini Family Vacation After booking 2 rooms for 2 nights for 2 adults & 1 child online, we arrived & not only did we not have a joining rooms but were on different floors. They were able to get us on the same floor but on different sides of the building. We were told by the front desk that biscuits and gravy would be served with breakfast from 6am to 10am however there was only cereal, waffle batter, a couple bagels & toast & it was gone by 7:15am & never replaced, not even the coffee. Both bathroom's were disgusting with dirt and hair in the tub and no towels. The front desk said they would take care of it the next day while we were out but never did. They turned the heater & filter off in the indoor pool cause it was nice outside so the pool was too cold to get into. It says online they have a gym and a sign by the pool pointing to the gym but when we couldn't find it we asked the front desk and they looked at us like we were crazy and said, "we don't have no gym or exercise room." It was a very disappointing stay. They gave us rooms with king size beds then we had to pay extra for cots for the kids that didn't even have a pillow or blankets with it. We had to go by pillows and blankets for the kids to sleep on.
Coastal32073148545
|1 review
DO NOT STAY! WYNDHAM REWARDS NEEDS TO TAKE THIS OFF THEIR APPROVED HOTELS..ITS MORE FOR TRANSIENTS THEN GUESTS I travel for my work and stay in a lot of motels & hotels and some I perfer to stay in the "Mom & Pop" that are not chain establishments...give back to the community...when I can't, I look up the best deals through my Choice or Wyndham App. Most places are least to desire and this is one of them. The girl who checked me in was the sweetest, I'm getting that out of the way first..I'll give her 5 ⭐️⭐️⭐️⭐️⭐️ but the rest of the place is definitely subpar. I stayed in ROOM 225..the first thing I noticed was the strong odor of bleach chemicals..the tub faucet has a steady stream of water _. I went to the window to check where to park my truck in comparison to my room window..and the floor in front of it is really weak.. I noticed that my room does not have a microwave or refrigerator and when I went downstairs to inquire about it &, also point out the other issues, I was told that because of others actions of destroying property some rooms do not have microwave or refrigerators. I would find another place to stay, but my budget is tight. So if you are someone who needs refrigeration for medication..don't stay here. If you are okay making a dozen trips downstairs to use the communal microwave...don't stay here. Again the girl the the desk was very sweet and attentive as best as she could be. In the noteworthy details at the end of the review on Google I also said this: Description for amenities is a lie. No microwave and No refrigerator and becareful in room 225 of the floor in front of the window

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