Unsanitary room When my husband and I checked into our room on Saturday (7-13-2024) I immediately received a phone call that my grandmother had been rushed to the emergency room and we had been there until she passed Sunday morning (7-14-2024) so we never stayed in our room the first night. When we arrived back to the hotel Sunday afternoon we were hoping to relax after the horribly unfortunate night we had just experienced with her passing and instead had an even more uncomfortable day/night. My husband and I spoke with Kim the manager about the issues we had in regards to there being no towels and not being able to use the bathroom in Room: 303 due to the toilet being stopped up from previous guests I'm assuming, as well as the sink not draining properly. We attempted to contact the front desk multiple times but got no response until we spoke to the manager Kim Monday morning, who seemed to be aware of the previous plumbing issues the room has. If there is a known issue how can you continue to put guests in that particular room until it has been properly fixed without either offering a refund or offering to put us in a different room in exchange for the terribly uncomfortable and unsanitary inconvenience. We are normally not the type of guests/customers that complain because we understand some things happen outside of our control, but when I went to use the restroom and lifted the lid to find a toilet bowl full of feces and water to the brim and was offered a $15 discount i was more than offended. I attached the picture of the toilet in our room. I was told that the owner would be contacted about the refund or future comped stay and have yet to receive any type of feedback or communication.