Arizona Grand Resort and Spa

Great stay - especially the water park! The overall stay was very good. The room was clean, pools were excellent and location was ok. The price did feel expensive, and if it was the room alone it would feel over priced, however the water park was an essential park of our stay and made it worth while. This is a large resort, and there was only one place (that I could see) for breakfast. That was fine for us, but would quickly become repetitive for a longer stay.

From BAD to GREAT! When I arrived to check in, there was a long line because conference participants had just lined up to check-in. It was annoying. But, it went quickly and after a 12 minute wait I got to the counter only to learn the accommodations I'd reserved had been overbooked, and they did not have my rooms. Happily, they announced I'd been upgraded. Only problem was that I'd reserved specific rooms for specific meeting purposes. I expressed myself and was told sorry, there was nothing they could do. But it was an upgrade. So, I went to what they gave me. As I was sitting there trying to figure out how to make things work, suddenly, my phone pinged. It was one of the managers, Karly, saying she'd heard about my situation and may have a better solution for my needs. I called her immediately and the next thing I knew, I was in accommodations more than sufficient for my needs; better than what I'd originally booked. It was frustrating and I was pretty angry right up until it was made right. Customer service second to none, because they messed up (that happens), and they fixed it. And all the people we great, from the valets to the front desk people, and from the cleaning crew, right up to management. A customer service nightmare turned into this review. Could not be happier.

Exceptional Hospitality Team My granddaughter, her friend, and I came to use the Oasis water park. We decided to get a room because it was less expensive than getting day passes at the resort. Out of the resort control, but the outdoor temperature was 107°. Plenty of shade available today with many lounge chairs accessible as the facility just finished with an event and most people were checking out. Our room is quite nice, but did feel warm at 74 so we had to set the thermostat down to 70 and our unit is on the bottom floor. Appreciate the safe. The two queen beds in our suite are very comfortable as is the sleeper sofa. The hotel is very accommodating to guests. They checked us in at noon, the time that guests can start using the water park on check in day (before the actual 4:00 p.m. check in). However, since a room was available we did not have to wait until 4:00 p.m. to access our room. Excellent service by the front desk associate! Also, for those hotel guests using the water park that 12:00 noon access on check-in day is helpful as is the ability to use the water park until 6:00 p.m. on the checkout date (normal check out time is 11:00 a.m.). The only negative was that food at the pool grill for three people was over $100. Portions are quite large and we probably could have done with half the food, but didn't know that at the time we ordered. We had planned to have dinner here, but will not because of the prices. Overall the staff go out of their way for guests' needs and that service can often make up for some of the over the top food pricing. Even with the abundance of positives, our family will likely not stay here in the future.

Just a big nope. We booked a last minute staycation before school started. I read all the reviews and thought this would be a GRAND vacation. I was extremely disappointed. The room that slept 6 barely fit 3 comfortably. Our teen that got stuck on the pull out was a trooper but that mattress was TERRIBLE! The suite was very small. Our first day we arrived to an insanely crowded water park. There were no chairs together-anywhere!! We finally found 2 and shared them and after 3 hours we decided to pull the neighboring towels aside. Of course after 3 hours the people came back and wanted their seats back. You shouldn’t be able to place your towels on a chair and abandon them for half a day! Different selfish people also loved to hoard the tubes from the Lazy River. They’d pull them out and place them at their spot and claim they were “theirs.” The wave pool was wall to wall people and just not fun. My kids were thoroughly disappointed in this water park. The lines for the big slides were incredibly long. They wait a full 2 minutes after each person goes down so it takes forever to ride them! Food and drinks were extremely overpriced. The workers worked hard but it was such slow service. I will not return to the place. Clearly they let too many people in with that Resort Pass. It did not meet expectations and don’t fall for the mid July low prices! You’ll definitely pay your fair share in resort fees, food, drinks etc!

Arizona Grand resort Lovely sleeping area. Beds were comfy so comfy the teenagers didn't want to get up. Added fees at the end of the trip...thought I paid them already but needed to go catch my flight. 180.00 per room with no explanation just resot fees. Food expensive over 20.00 per item . Drinks about the same. Microwaves available but you need to ask for one...10.00 to rent. Pools and water park are fabulous.