Hilton Phoenix Tapatio Cliffs Resort

Clean, Visually appealing and pleasant! We stayed at this resort for four nights the last week of August. The place is beautiful and clean. We stayed in a poolside suite on the first floor. There are several pools throughout the resort along with the water village. I wandered into several areas of the resort: registration, the gift shop, the spa, the gym, the water village and my room. As I said before, the place is clean and we felt safe the entire time we were here. The registration area was spacious. We got in at 9pm on a Tuesday so it wasn’t busy. I can see there might be a problem if there were several people trying to check in. There would be no formal line. At that time of night, we had to wait about 5 minutes for someone to greet us. They were in the back room. The gift shop had plenty of items. Little things that you may have forgotten or souvenirs. I was able to charge what I needed to the room. The massage was very relaxing. While waiting for your masseuse, you sit in a tiny waiting room. I got the 50 minute seasonal massage. For all the massage lovers, this was not long enough! She didn’t get to my arms or hands but regardless, I left feeling so relaxed and happy. The gym was small. Not ideal for a regular gym go-er but it’s enough to feel accomplished. The water village was fun. There were two main pools and both had servers walking around to take your order from the Cascades Cafe. We had the egg rolls, chicken nachos and one alcoholic drink each. The total came to about $84. The day we were there, only two other couples were also there. It was nice and quiet. The server, I think her name was Jenna Mae, was awesome. Because it wasn’t busy, she talked with us for a long time. Food was good, drinks were better. There were areas to sit under shade without having to rent a cabana. Lastly, the room. It was spacious and had everything we needed. It didn’t come with a microwave but a quick phone call and one was brought to us at no charge. Housekeeping came daily. Not sure if that is the normal though. I had actually called each morning because of one reason or another. The first time, it was because the conditioner had run out. I called to let them know, they asked what time they should come and when I got back to the room, they had cleaned it. It was a pleasant surprise. There are two reasons that I dropped off a star. One was the bed. It was comfortable but there were dips in it that my husband and I kept rolling into. By the last night, we felt a little sore getting out of bed. Also, the pillows were a bit much. They had our necks tilted too high. I actually used the pillow that’s provided for the sofa bed. It was in the closet with an extra blanket. The second reason was housekeeping knocking on our door at 9am the day of checkout. We were still sleeping and got woken up. Checkout is at 11am. Having said all that, all staff throughout the resort were kind and friendly. I would definitely stay here again.

Radical Hospitality”AMAZING” Service:) We are so Grateful to especially Angie Winner! Brilliant EVERYONE & EVERYTHING at this location seriously deserves recognition! The entire front desk staff at this property ,especially “Luisa”she was there for our family, thank you! Gabbi & operator Sherry so kind & John L in room service such a great customer care team! They all were helping us anyway they could! ALL employees here know how to service, it was above & beyond anything we experienced at any hotel ever! Wow _ Excellent experience exceeding ALL expectations in every way in every department! Unbelievable radical hospitality ! Absolutely _AMAZING prompt supporting team of professionals! We are blown away at such a talented “Winning"team here at this Hilton hotel sincerely First Class service & customer support! We are so impressed! Thank God for all of you!_ with a grateful heart ♥️ you were all answered prayer to our family! My Dad staying here before his heart surgery procedure! Your kindness notable! Everything was perfection! We will never forget this! Indelible joy:) Thanks a million!

Great first experience A great experience as always. The staff are always seeet and accommodating, particularly in transportation. Our driver Richard went above and beyond to drive us around and check on our safety when he noticed the door to our suite wasn’t secure.

Happiest staff, best views, great food Went to the resort to eat at the restaurant Different Pointe of View and WOW! My friends and I showed up, the Uber dropped us off with no care, and BOOM! Richard at the front swooped in, took control, and knew exactly what to do. Not only did he personally drive us to the restaurant but he also stopped to take pictures of us and made us feel like a MILLION dollars. Then at the restaurant, Louis, Andrew, and the whole staff were so informative, helpful, and kind. They recommended amazing dishes, never let our drinks empty, and got us the best pictures of the most amazing views. AND the food was as good as the view! Do not pass this place up! Then, after dinner, Richard showed up again to dazzle us with amazing service. I’m telling you all, if you want it done right, Richard and Louis are the men you need around. My friends and I are back home and we’re still talking about these two and the amazing night we had.

Richard was SUPERB We went to Different Pointe of View here at the Hilton and Richard W treated my friends and I like absolute ROYALTY! Catered every need from taking pictures of our group in different areas of the resort to being quick to pick us up and take us back to where our uber awaited. Everyone else was wonderful but he truly stood out!