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Hilton Phoenix Tapatio Cliffs Resort

Phoenix, Arizona United States of America

Hilton Phoenix Tapatio Cliffs Resort
3.9
Availability
Maps43832192723
26 days ago
An outstanding Customer Service experience! This was my first time staying at this hotel, and when the Lyft driver pulled up the ramp to the lobby, I knew this wasn't going to be an ordinary stay. This place was absolutely beautiful, situated in an old rock quarry, which had amazing views in all directions. But the one thing that stood out far beyond anything else was the kindness of their Customer Service staff. My room happened to be up on the hill, quite a bit of distance from the conference hall where our company was exhibiting our brand. I was a little fearful that these old knees weren't going to last long having to trek up and back twice a day. But that's when I first met Richard! Richard offered to give me a ride up to my room in one of their many golf carts. Now my body appreciated the ride, no doubt. But Richard was so kind, so genuine, and someone that I could tell actually was sincere in his desire to make sure that I never had to make that walk, either direction. I'm telling you, he actually gave a damn! As I sit here today writing this review, in my 40 years in sales and traveling to conferences for every company, Richard was someone who I wanted to talk to, because he treated me with kindness, respect and understanding. You can't teach that! That was all him. And in my mind, he was the difference maker for my entire conference and stay. I hope I get the opportunity to come back again. Timothy Terry Director of Sales Houston Enzymes Tulsa, Oklahoma

Amenities

Pool - Outdoor
Spa
Center- Fitness
Parking - Free
Golf Course
Waterpark
Sauna
Restaurant

Property Location
A stay at Hilton Phoenix Tapatio Cliffs Resort places you in the heart of Phoenix, within a 15-minute drive of Musical Instrument Museum and Grand Canyon University. This family-friendly resort is 9.3 mi (15 km) from Phoenix Art Museum and 10.1 mi (16.2 km) from Children's Museum of Phoenix.

Rooms
Make yourself at home in one of the 584 air-conditioned rooms featuring LCD televisions. Your pillowtop bed comes with premium bedding. Rooms have private balconies or patios. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 7 outdoor swimming pools or 7 hot tubs. Additional features at this Mediterranean resort include wireless internet access (surcharge), concierge services, and gift shops/newsstands.

Dining
Grab a bite at Different Pointe of View, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. To-go breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM for a fee.

Business, Other Amenities
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Phoenix? This resort has 16000 square feet (1486 square meters) of space consisting of a conference center and 36 meeting rooms. Free valet parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Global504426
|1 review
Scorpion in our bedsheets! Tiny gaps under front door needs to get fixed which means pests will get inside aka a bark scorpion, was no fun. We got little to no sleep. Employees blamed it on the mountain and not the gap under the front door LOL, so we won’t be back.
Maps43832192723
|1 review
An outstanding Customer Service experience! This was my first time staying at this hotel, and when the Lyft driver pulled up the ramp to the lobby, I knew this wasn't going to be an ordinary stay. This place was absolutely beautiful, situated in an old rock quarry, which had amazing views in all directions. But the one thing that stood out far beyond anything else was the kindness of their Customer Service staff. My room happened to be up on the hill, quite a bit of distance from the conference hall where our company was exhibiting our brand. I was a little fearful that these old knees weren't going to last long having to trek up and back twice a day. But that's when I first met Richard! Richard offered to give me a ride up to my room in one of their many golf carts. Now my body appreciated the ride, no doubt. But Richard was so kind, so genuine, and someone that I could tell actually was sincere in his desire to make sure that I never had to make that walk, either direction. I'm telling you, he actually gave a damn! As I sit here today writing this review, in my 40 years in sales and traveling to conferences for every company, Richard was someone who I wanted to talk to, because he treated me with kindness, respect and understanding. You can't teach that! That was all him. And in my mind, he was the difference maker for my entire conference and stay. I hope I get the opportunity to come back again. Timothy Terry Director of Sales Houston Enzymes Tulsa, Oklahoma
masonh389
|1 review
All around amazing! Richard with transportation was amazing!! A true professional, who loves what he does and the people he does it for even more. An absolute asset to this resort.
Z4131UBjulieg
|1 review
Amazing bellman experience! Richard is amazing! His personality, knowledge and compassion were so appreciated as he gave a few of us a ride on the golf cart to our rooms (it’s HOT in Phoenix so we didn’t want to walk)! We will definitely be calling him for a ride to dinner tonight! Thank you Richard!!
davecW5895XR
|1 review
Richard w shuttle Richard W was my shuttle driver and was very personable and professional. He should be elevated in your organization. To other positions, very customer service focused.

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