Fairmont Mayakoba

Not Sure is they should get a 3 o 4 star review The property is absolutely gorgeous. Everything looked very well kept up: restaurants, lobby, pool, etc.. The beach was free of sargassum seaweed. We stayed at an ocean front villa which was outstandingly decorated, it came with butler service. We also opted for the all-inclusive option. The food options were mostly really good, with Fuego Restaurant (located on the beach) being our favorite. I did, however, expect better wines as part of the all-inclusive package. I should note that the hotel had 10% occupancy rate, which meant that some restaurants were not open, and one would think that the level of service would be very high since there aren’t as many guests to attend to. This review would have gone much better if it hadn’t been for the inconsistent service we encountered. You either get very, very below average service or very, very excellent service. The butler service was very inconsistent and always took a long time to respond. One day we asked for ice more than once, and we never got a response back after several hours. No big deal, we went to get ice!! But I cannot understand the delayed response on everything, if there are very little % of rooms occupied, and even smaller % for butler service. The same goes for barmen and attending staff. You either got very attentive service, or complete neglect. Over our 3 days stay, we spent all our time on the beach during which not a single staff member passed by to ask if we needed anything to drink until the very end. Again, no big deal, we went and got drinks from the bar. At some point it irked me, and I made the comment and then they started checking in on us at the very end our stay. Again, how can you have such a low service level with 10% occupancy. Another issue that I had was the informalities of some of the staff. You stay at a luxury hotel, and you expect some level of decorum from the interactions. Again, you get staff that are exceptionally polite, and others that call you “chicos”, which translates to kids/young people. We are not exactly 30 years old, or 40 for that matter, so you do not address people of our age in that matter. It is not a cultural thing; it is a manners thing!! One last thing, the all-inclusive package was OK ($270+ per day. Not great value for our consumption habits) but you still must sign off on everything you order, which defeats the purpose of why I added the option to my reservation to begin with. We are neither big eaters, nor heavy drinkers, the whole point was not asking and waiting for a bill. We had little time, and we wanted to enjoy the beach. Very inconsistent, which is a shame. The hotel deserves 3 stars, but because of some very wonderful staff members I gave 4 stars. Odds are we will go somewhere else next time. Not the level of service you expect from a Fairmont.

Best experience My family and I just got back from having an amazing vacation at the Fairmont. Food and drinks are amazing. If you’re looking for a top notch experience I recommend this resort. The service is the best. Looking forward our next vacation here.

Tauro a must! Best restaurant Tauro is one of our favorite places when visiting the Bayan Tree. They go above and beyond for every group and make you feel special. Best resturant!

Never had such an amazing hotel experience! We had an amazing stay at Fairmont Mayakoba! We were treated like family members and enjoyed every minute! The view from our balcony felt like a dream, spotting turtles and enjoying the calmness of the lagoon. Every night, Liliana would bring us ice and prepare everything for bedtime - she is so lovely! Breakfast was super delicious enjoying the best service by Felipe! Also, we really loved the gym. Mayakoba incorporates sustainability and cultural values, which is key to me. There's no day where we aren't looking back to these incredible 4 days!

Amazing peaceful experience. Amazing experience! It was our first time here on our babymoon and we would do it all over again! Hopefully soon! Mr. Marko Loeza & Ali Bolaños were true gentleman, friends and so attentive to our needs. We will definitely request them when we return. Clean beautiful resort that feels like we are in the middle of nature. So peaceful. Even the guests were so sweet and quiet.