The Reef Playacar Beach Resort & Spa

Great hotel choice We had a great stay at reef Playacar - wonderful setting with a lovely rustic charm. Loved the rainforest being an integral part of the hotel. So many activities on offer both within the hotel and on the beach which was great for two teenage kids. Moses did a fantastic job with running the entertainment and always made things fun and enjoyable. Great location too with easy access to city. The staff are all friendly, welcoming and work hard to look after the guests. The spa is fantastic, had the best massage I’ve had in a long time. Plenty of food choices on offer, but food could be better.

Liar SCAMMERS AND LIARS as soon as we checked in we were approached by our "concierge" which is just a fancy way to call a greedy and lying promoter. our vacation plan did not include lunch, so we asked if there was a way for us to eat something (it was already 11:30 o'clock, we were staying there for a night, had little time and just wanted to relax), the liar said that options were the following: either pay for their buffet restaurant or, as the liar proposed, to go to another resort just beside ours and owned by the same company, attend a presentation about a new membership plan they offered and then have free lunch there+4 free massages, we were told that we could meet around 12, but we were told we had the possibility to leave at 12:30 as well. We accepted the offer and showed up at our reception at 12:30 but surprisingly everybody had already left, another concierge though said we could still go and a taxi came and picked us up. when we finally arrived after 20 minutes (it was on the other side of playa del Carmen and not beside us as we were told!!!) we discovered that we couldn't follow the presentation anymore cuz, apparently, we were late!!! (2 concierges told us the opposite beforehand!!!), our """"concierge"""" still provided us with a day pass (he said it included both lunch and access to the facilities of the new resort) as long as we took a look around, but couldn't grant the massages anymore though. when we arrived at the restaurant to finally eat we were informed that they wouldn't give us any food unless we paid an unfair amount of money. after 30 minutes of calls they decided that it was none of their business and left us there without any lunch at 13:30, we were furious and tired, we made them call a taxi and had to pay for our lunch, which is not a big deal, the big deal is literally scamming customers and make them waste their time to promote some kind of real estate. A BUNCH OF LIARS ARE WORKING AT THIS HOTEL, they could simply and directory tell us that the time was too late for us to go or that it was just better to go back cuz we had no lunch included but instead decided to SCAM us. Moreover, the pool was so hot we didnt evem cool off and was dirty, let alone the sargassum-filled brown beach (something we expected and were okay with)