The Reef Playacar Beach Resort & Spa

Playa del Carmen, Quintana Roo Mexico

The Reef Playacar Beach Resort & Spa
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AngBella09
13 days ago
Perfect resort for a relaxing getaway! Our trip was exactly what we needed, a relaxing getaway! The resort was beautiful with the lush tropical greenery, throughout. The grounds were clean, and well kept daily. Food was excellent, we really loved the variety of choices the buffet had to offer. Especially enjoyed Mexican night the best! They had Gluten Free options for my husband who is Celiac. The staff were excellent, the bar tenders were awesome ! Entertainment and daily activities were great! Upmost friendliest staff, always greeting us with a smile! We paid for the premium package and glad we did, our room had a perfect view of the walk way to the pool area, premium lounge chairs at the beach were so comfortable, lots of shaded areas. We took an afternoon trip with provided hotel transportation to The Reef Coco beach, and enjoyed their amenities. One of the best trips we had in a very long time!

Amenities

Pool - Outdoor
Center- Fitness
Parking - Free
Beach - Private
Beach - Public
Spa
Internet - Wi-Fi - Free
Childrens Pool
Restaurant

Property Location
With a stay at The Reef Playacar Beach Resort & Spa in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Golf Club and Playa del Carmen Maritime Terminal. This beach resort is 0.3 mi (0.4 km) from Playacar Beach and 1.3 mi (2 km) from Playa del Carmen Main Beach.

Rooms
Make yourself at home in one of the 198 guestrooms featuring refrigerators and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including an outdoor pool and a fitness center. Additional features at this resort include complimentary wireless internet access, concierge services, and gift shops/newsstands.

Dining
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at Botticelli, one of the resort's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Wrap up your day with a drink at the bar/lounge, the beach bar, or the poolside bar.

Business, Other Amenities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has 5167 square feet (480 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
AngBella09
|1 review
Perfect resort for a relaxing getaway! Our trip was exactly what we needed, a relaxing getaway! The resort was beautiful with the lush tropical greenery, throughout. The grounds were clean, and well kept daily. Food was excellent, we really loved the variety of choices the buffet had to offer. Especially enjoyed Mexican night the best! They had Gluten Free options for my husband who is Celiac. The staff were excellent, the bar tenders were awesome ! Entertainment and daily activities were great! Upmost friendliest staff, always greeting us with a smile! We paid for the premium package and glad we did, our room had a perfect view of the walk way to the pool area, premium lounge chairs at the beach were so comfortable, lots of shaded areas. We took an afternoon trip with provided hotel transportation to The Reef Coco beach, and enjoyed their amenities. One of the best trips we had in a very long time!
Marieshepherd83
|1 review
Overall OK but do not pay for Premium! Paid an extra 20% for Premium and we’re put in room 723 - we opened the curtains in the morning and were greeted by the horrible view of the unkempt back of the spa, overgrown greenery and disused dirty rooms. The smell was beyond belief as this stale section made the balcony unusable! We did get the room changed without too much problem but our couple of interactions with Jesus at reception made us feel like he was doing us a favour! PREMIUM Out of the hundred or so guests we saw, only 2 or 3 had gone Premium. The waiters just assume you are standard as everyone else so we just got on with it. We tried for 6 days to get into the Mexican but it was full but did manage to get in on our last night - it was very good. we also benefitted from the Japanese at ‘Coco beach’ which was good. FOOD This was ok with a reasonable selection. Much the same on most days. My husband requires Gluten Free and this was hard work. After 3 sittings we could not get anyone to help us despite waiting for so long - he gave up and just ate the basics all week to be safe! SERVICE Some better than others but generally good. Be careful with the Concierges were quite pushy. Calling your rooms daily and trying to get you to book tours at a better price so they could give you a detour and attend a sales pitch! Book elsewhere - there are places outside that you can go too along the road. CLEANLINESS Generally ok. Our room cleaner was excellent. Our minibar and coffee was not replenished each day which should happen as part of the upgrade.

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