Terrible service not Marriott quality I made my reservation for a wedding that I was attending near the hotel one week prior. I paid in full at booking for a sweet for my sister and I. I am originally from the area, thankfully, so I knew that the hotel was across the street from the wedding venue. The day before and the day of my trip, I received confirmations of my check in. We drove an hour preparing to check in with plenty of time to get ready for the wedding. When he arrived at approximately 4:30, the front desk person informed us that they had overbooked, we had no room there, but that they booked us a room at the Holiday Inn Express in Salem, not close at all to the wedding and 1/2 the direction we had just come from. They were surprised that I knew that this was not close. The general manager, Michael Grant, according to the desk person, made this decision and was not available to speak with. No one could tell me why I did not get a call at any time prior to my appearing at the hotel that they didn’t have the room I already paid for! It was obvious that they just did not want to have to refund me! I never did get a call from the general manager with an apology . I do not recommend this hotel. They clearly grabbed my money and someone else’s figuring that I would be too stupid to realize what they were trying to pull,

Its a NO for me! Well i had a 3rd floor room but i like being on the 1st floor since i stayed at the residence in Marriott in Scranton which was FABOLOUS!!!! and the staff was Beautiful!! shout out to Mike!! welllll they gave me a room on the 1st floor (awful) hole in the wall and carpet was stained. Soooo i opted out that room and took the original 3rd floor room. OKAY toilet was rusty and i think it was gonna overflow. Sorry just sorry! and the staff was rude to one of my coworkers! hot as hell in the Lobby. I ain"t eating sh@t from them and the LAUNDRY doesnt work and hasn't been working since december of 2020!! they requested us to walk to fairfield INN to wash clothes WTH!!. I'm with my AMI team on assignment. I just can't believe these conditions. I've also read all these reviews and most of us feel the same about this hotel!. Sooo my question is WHAT is gonna be done Mike Grant? This is a bad representation of a Marriott!! Yall on some BS!! ugh

Great staff during our stay My family of 4 made a long trek from Maryland to visit relatives for the holiday weekend and of course forgot a few items in the process. The staff here was fantastic and did everything they could to make us feel comfortable. We arrived very late at night and Connor, who checked us in, was sure to stock us with all we needed. He went above and beyond his duties when he actually went across the street to get us a few items this location ran out of and proceeded to bring them to our room. He could have easily said he couldn't help but instead went the extra mile which allowed me to focus on getting my kids settled and in bed. Hotels are a a dime a dozen but the staff is what made this visit great. Our family was comfortable and when it comes to plans the next trip I'll be booking here when possible.

Substandard in every way The most immediate issue is that none of the staff wear masks. Half of them will put a mask on when asked, but the others won’t. Not very clean. The dishes were filthy. The hotel does not actually offer a hot breakfast, so don’t believe the web page. This was by far the worst Marriott I have ever visited.

Best stay ever! The nicest most helpful people work at the hotel. We had a very enjoyable stay. The rooms were well cared for and very clean. The beds were comfortable and the room was spacious. Would stay there again any time!!!