Westin Princeton - Not a Marriott for sure We were to be upgraded to a suite and they sent us to a room that they said was an upgrade. Not so, so we wanted out of that and then asked for a room near the elevator and the suite is located at the end of a huge hall and of course no bellman to help with luggage. The commode did not fill properly and asked twice for a plumber and never appeared. We stayed two nights and very, very disappointed with the hotel's service. We were told breakfast was until 10:30 by staff and not so and they finally gave us breakfast but only after complaining their staff did not know times. I am Titanium at Marriott Properties and will only stay in a "real" Marriott in the future.

Clean but overall felt apocalyptic Stayed 7/16 for 1 night, booked via Orbitz. 1. Chose over other hotels because hotel was advertised as having an outdoor pool. Not on Orbitz or Marriott website did it say that pool is not operating. 2. Breakfast was advertised as $15-$18 on Orbitz, and then $14 on Marriott, upon arrival - I was charged $24. Staff was not very well trained, had to ask for utensils, then for juice, then for coffee, then for jam. 3. Not sure if they provide lotion in the room, but they were out when I asked. 4. Windows in the room foggy or dirty or both, could see the fountain very well. 5. Gym was semi-clean, equipment was all over place and there were dry spills on the rubber tiles. 6. I understand after Covid situation but village feels abandoned, everything is closed. 7. Rooms were very clean.

Covid response: Give less, charge more No reason for outdoor pool to be closed. Should amend the website. it's disappointing. Indoor pool is too small for such a large hotel, it's shallow for children and hard for adults to swim, and it is kept at a very high temperature. Why? Nothing refreshing here. Area surrounding the indoor pool could use a good cleaning. Nobody needs to see hairballs first thing in the morning. They were sold out of bagels by 7:30 am on a Friday. What else to eat? $14 for overly processed freeze-dried eggs? Who is making planning decisions? I gave it 3 stars because the staff is nice and the building could be good if they gave it needed attention. I won't return this year.

Don’t stay here. Not ready for business. Hotel not ready for business. Asked for handicapped room. Sure they said. Took us to room. Not handicapped. Porter took us to partially handicapped room. We were there for 3 nights. No closet. No water bottles. One roll toilet paper. No housekeeping. I asked the housekeeper to clean the room. Sure she said. Wasn’t done. I asked the front desk. Certainly first thing tomorrow. Tomorrow came and no housekeeping. They said we have till 4:30 pm. It’s now after 3 pm. The desk had said first thing tomorrow. Friday breakfast was a buffet. Buffet was awful. Eggs cold. Bacon cold. Pastries and croissant from Walmart. No fresh orange juice. You can stay here in the future. Not me.

SLEEK AND MODERN LOOK BUT POOR CUSTOMER SERVICE ESPECIALLY FOR THOSE NEEDING HANDICAP ACCESS This hotel has apparently been recently renovated and has very sleek, very modern décor. If this is what is most important to you, stop reading now because this hotel is visually very upscale and current. But for those who want to know about their customer service…. Made a reservation online but then called the hotel directly to request a handicap accessible room. I was told no problem and received a revised confirmation with this room type noted. When I checked in, I asked if we could use our key card to enter the door to the hotel that was the shortest distance from the handicap parking and, once inside, to the hotel’s elevators, specifically mentioning the handicap accessibility advantage. Was informed that there was no entry through this door. We would have to use the main entrance, a significantly longer walk from parking and to the elevators for someone with mobility difficulties. We were allowed, after I asked, to stay parked by the main entrance so that my partner would not need to do the longer walk to that point from the parking area. When we entered the elevator, we found a big sign for various hotel facilities on the 1st through higher floors, but the elevator doesn’t have a 1st floor button, only a ground floor button and then 2nd, etc.. Not a big problem for us, but for others, especially foreign visitors who are used to having BOTH a ground and 1st floor in a building, it certainly may be confusing. The communication lapses continued as we exited the elevator. We immediately saw signage with directions to SOME of the rooms on the 3rd floor, but not including room 333. Eventually, we located the room, but the process would have been so much faster and easier had there been signs for this block of rooms similar to the one for the others. Of course, when we finally walked into room 333 ....it was not handicap accessible. Yes, I could have gone back to the front desk to get the correct room and gathered our things and had my partner walk to where ever the new room was located, but at that point, I decided not to since we were only there one night. So my partner wanted to use the swimming pool and headed there after I left to walk around Princeton. He was stopped by the pool entrance and told he needed a reservation and had to go back to the front desk to get one. There was no signage at the pool entrance nor at the front desk regarding this requirement (there was a sign about the fitness center, but not the pool), and no mention of this requirement was made when I specifically asked for confirmation of the pool hours for that day when checking in. The hotel employee could have offered to call or go to the front desk to do this for my partner but that didn’t happen. My partner was tired and gave up and just went back to the room.