Grand Sierra Resort and Casino

Reno, Nevada United States of America

Grand Sierra Resort and Casino
4.5
Availability
g0ldfarbj
8 days ago
LOVED GSR!!!!! We decided to fulfill a bucket list item this Thanksgiving: taking the train from the beginning of the transcontinental railway through the Sierra Nevada mountains to Reno. I booked the Grand Sierra Resort ("GSR") on a bit of a whim, and I am so glad I did! When we arrived, the lobby was bedecked in Christmas cheer. (Whoever did the decorations did an awesome job!) The person who checked us in was so kind and welcoming. The room we were provide was on the 18th floor of the "Vista Tower." The room was HUGE and very well appointed. We also had a great view of both the Reno airport as well as the snow-capped Sierra Nevada mountains. Since our train got in late in the afternoon, I decided to book a restaurant at the resort for our first night (we planned to stay for 2 nights). We booked Rim, a pan-Asian eatery on the casino level of the resort. The restaurant decor (as well as the decor of the other restaurants on restaurant row) was great. Someone has a great eye!!! Rim was not just nice to look at, it was a great place to eat. The menu has so many choices, and if what we ordered was any indication, all the food is wonderful! Our server was also fantastic (thanks Jerimiah!) In fact, we liked Rim so much we went back a second night! After dinner we spent some time in the Casino. The machines I played did not disappoint, giving me back $100 more than I started with. All-in-all, GSR was a great choice for our Reno getaway!!

Amenities

Pool - Outdoor
Spa
Center- Fitness
Airport Shuttle - Free
Parking - Free
Casino
Internet - Wi-Fi - Free
Sauna
Restaurant

Property LocationWhen you stay at Grand Sierra Resort and Casino in Reno, you'll be on a river, a 1-minute drive from Grand Sierra Resort Casino and 6 minutes from Atlantis Casino. This casino resort is 3.7 mi (6 km) from Peppermill and 4 mi (6.4 km) from Reno-Sparks Convention Center.

RoomsMake yourself at home in one of the 1990 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.

AmenitiesRelax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 4 hot tubs are a perfect way to relax and recharge. This resort also features complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.

DiningEnjoy American cuisine at Grand Café, one of the resort's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 8 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.

Business, Other AmenitiesFeatured amenities include a business center, express check-in, and express check-out. Planning an event in Reno? This resort has 200000 square feet (18580 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
g0ldfarbj
LOVED GSR!!!!! We decided to fulfill a bucket list item this Thanksgiving: taking the train from the beginning of the transcontinental railway through the Sierra Nevada mountains to Reno. I booked the Grand Sierra Resort ("GSR") on a bit of a whim, and I am so glad I did! When we arrived, the lobby was bedecked in Christmas cheer. (Whoever did the decorations did an awesome job!) The person who checked us in was so kind and welcoming. The room we were provide was on the 18th floor of the "Vista Tower." The room was HUGE and very well appointed. We also had a great view of both the Reno airport as well as the snow-capped Sierra Nevada mountains. Since our train got in late in the afternoon, I decided to book a restaurant at the resort for our first night (we planned to stay for 2 nights). We booked Rim, a pan-Asian eatery on the casino level of the resort. The restaurant decor (as well as the decor of the other restaurants on restaurant row) was great. Someone has a great eye!!! Rim was not just nice to look at, it was a great place to eat. The menu has so many choices, and if what we ordered was any indication, all the food is wonderful! Our server was also fantastic (thanks Jerimiah!) In fact, we liked Rim so much we went back a second night! After dinner we spent some time in the Casino. The machines I played did not disappoint, giving me back $100 more than I started with. All-in-all, GSR was a great choice for our Reno getaway!!
JimAdams2013
Great service at Sierra Cafe IRMA PAEZ is the answer. We went to the Sierra Cafe. Our waitress was Irma Paez. Her service was brilliant. She took such good care of us and was so friendly. She is efficient and innovative.
Jallan123
Best part of several, was the hospitality Went to a Yes concert and short vacation. f From Valet parking, to Bars, Restaurants, Sport Book, Spa, games and more...all staff was very friendly, kind and helpful. Concert venue was very nice, a choice place to see a big show. Recommend- Asian Bistro bar restaurant, White Rabbit Magic, Pazole at Una Mas, Darts, (didn't do bowling). The staff all were very good. Thank you
savannahw614
Unacceptable Behavior and Horrible Service I came to The Grand Cafe expecting a pleasant meal with my family, but what I experienced was beyond inappropriate and disturbing. The waitress, Irma, was not only rude and unprofessional, but her behavior was completely vulgar, especially for a family-friendly establishment. She was overly flirtatious with my husband, completely ignoring me and my children. To make matters worse, her attire was highly inappropriate. Her shirt was unbuttoned to an embarrassing degree, exposing way more than anyone should be showing in a public setting. Right across from our table, she was talking sexually to a group of men, and my kids were sitting right there, hearing everything. I’m not a prude, but this is a place for dining, not a bar scene. As a mother, I was appalled. When I spoke to the manager about the situation, she completely brushed me off and seemed to be more concerned with laughing and gossiping with Irma than addressing my serious concerns. The Grand Cafe clearly doesn’t value customer comfort, especially when it comes to families. This was the last time I’ll ever step foot in this establishment as a whole. If you’re looking for a classy dining experience with your kids, stay far away from this place. Go elsewhere, like the Atlantis where your opinion is valued if you want a respectable meal, because this place feels more like a brothel than a family restaurant. Zero stars if I could give it that.
pattyhT952PQ
Not worth it. Better stay at Atlantis Room upgrade sale at the front desk was NOT worth it and lady at the desk was NOT clear about the charges. Watch out for per night gratuity fees that are optional but they don't even tell you about them and to add insult to injury cleaning doesn’t happen unless you stay at least 3 nights. We stayed for 2 so we didn’t get fresh towels or trash emptied, etc. so had to get ask for the charges to be removed. Broken items in room were 4 outlets, no sink stopper (be careful with jewelry in the bathroom), glass light fixture, floor lamp flickering light, clogged shower head, remote control batteries were dead.

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