Grand Sierra Resort and Casino

Reno, Nevada United States of America

Grand Sierra Resort and Casino
4.5
Availability
WERKONEROCKS
7 days ago
BLOWN AWAY BY THE WHOLE EXPERIENCE!!!! So, let me start off by saying I work in the hospitality industry as a doorman at the Hyatt Regency San Francisco, so I know a bit about the hotel industry. With that being said, WOW, WOW, WOW!!! Went here fro a bachelor party, I'm old school so I wanted to do Circus Circus, haven't been to Reno in sometime and apparently Circus Circus, and that part of town has seen better days, but whatever, I agreed to stay at this GSR knowing nothing about it, my first impressions is just the grand scale of pulling up into this drive way, it really makes you feel like you are at THE SPOT, the driveway has enough lanes for maybe 5-6 cars lanes, it's just MASSIVE. It's like checking into Disney Land for adults, my only knot pick observation, and maybe because I am a doorman at a hotel, there was really not a particular person there greeting anybody, I pulled up around 2ish on Friday, got out of my car and just kinda waited for a while, still nothing, no biggy, just an observation (later that night I did see the valets doing their thing, met a guy that used to work at the Hyatt in Tahoe and he was a great Valet) Check in was seamless, being in the hotel industry I tipped then front desk agent a little and asked her if she could pull some strings to check me in early (for those not in the know, this will help you, just drop the agent 20 bucks), she got me into 1435, great room extremely comfortable bed, much better than the Hyatt Place Airport (trust me). The room is spacious, clean, modern, good room, but what really REALLY sets this hotel apart is the lobby festivities, you have an option of multiple bars, we placed some bets at the sports bookie bar, we dined at Charlie Palmers steak house where our server Julian was great. I gave this place a 5 start review, but if I did have a critique, Starbucks is fine and I get it, it's what people know and want, but Reno has a coffee place called the Human Bean, that place should be in the lobby, much MUCH better coffee. We went out for the night, and again, just nit picking here, but I wish we had a doorman like the role I play at my hotel where we could have talked to the guy and get the low down on where to go, what to do, and equally as important where NOT to go. I post a picture of us leaving the hotel for the evening at around 8:30pm, NOBODY THERE TO TALK TO OR HELP, seems strange for such a massive incredible place. I was able to go in and talk with some of the guys in security with the yellow jackets, they helped me out with some great intel and things to know, but BOY, what a place, something else to mention, bowling alley, tattoo parlor, sandwich spot, swimming pool (I never visited the swimming pool), I will be coming back for sure and will be documenting my next travels more detailed, this was just a quick over night trip for. bachelor party, but absolutely well worth it, what a great place!!!!

Amenities

Pool - Outdoor
Spa
Center- Fitness
Airport Shuttle - Free
Parking - Free
Casino
Internet - Wi-Fi - Free
Sauna
Restaurant

Property Location
When you stay at Grand Sierra Resort and Casino in Reno, you'll be on a river, a 1-minute drive from Grand Sierra Resort Casino and 6 minutes from Peppermill. This casino resort is 3 mi (4.8 km) from University of Nevada-Reno and 3.1 mi (5 km) from Atlantis Casino.

Rooms
Make yourself at home in one of the 1990 air-conditioned rooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 4 hot tubs are a perfect way to relax and recharge. This resort also features complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.

Dining
Enjoy American cuisine at Grand Café, one of the resort's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 8 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.

Business, Other Amenities
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Reno? This resort has 200000 square feet (18580 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
WERKONEROCKS
|1 review
BLOWN AWAY BY THE WHOLE EXPERIENCE!!!! So, let me start off by saying I work in the hospitality industry as a doorman at the Hyatt Regency San Francisco, so I know a bit about the hotel industry. With that being said, WOW, WOW, WOW!!! Went here fro a bachelor party, I'm old school so I wanted to do Circus Circus, haven't been to Reno in sometime and apparently Circus Circus, and that part of town has seen better days, but whatever, I agreed to stay at this GSR knowing nothing about it, my first impressions is just the grand scale of pulling up into this drive way, it really makes you feel like you are at THE SPOT, the driveway has enough lanes for maybe 5-6 cars lanes, it's just MASSIVE. It's like checking into Disney Land for adults, my only knot pick observation, and maybe because I am a doorman at a hotel, there was really not a particular person there greeting anybody, I pulled up around 2ish on Friday, got out of my car and just kinda waited for a while, still nothing, no biggy, just an observation (later that night I did see the valets doing their thing, met a guy that used to work at the Hyatt in Tahoe and he was a great Valet) Check in was seamless, being in the hotel industry I tipped then front desk agent a little and asked her if she could pull some strings to check me in early (for those not in the know, this will help you, just drop the agent 20 bucks), she got me into 1435, great room extremely comfortable bed, much better than the Hyatt Place Airport (trust me). The room is spacious, clean, modern, good room, but what really REALLY sets this hotel apart is the lobby festivities, you have an option of multiple bars, we placed some bets at the sports bookie bar, we dined at Charlie Palmers steak house where our server Julian was great. I gave this place a 5 start review, but if I did have a critique, Starbucks is fine and I get it, it's what people know and want, but Reno has a coffee place called the Human Bean, that place should be in the lobby, much MUCH better coffee. We went out for the night, and again, just nit picking here, but I wish we had a doorman like the role I play at my hotel where we could have talked to the guy and get the low down on where to go, what to do, and equally as important where NOT to go. I post a picture of us leaving the hotel for the evening at around 8:30pm, NOBODY THERE TO TALK TO OR HELP, seems strange for such a massive incredible place. I was able to go in and talk with some of the guys in security with the yellow jackets, they helped me out with some great intel and things to know, but BOY, what a place, something else to mention, bowling alley, tattoo parlor, sandwich spot, swimming pool (I never visited the swimming pool), I will be coming back for sure and will be documenting my next travels more detailed, this was just a quick over night trip for. bachelor party, but absolutely well worth it, what a great place!!!!
188jimt
|1 review
Upcoming Stay When checking on accommodations and needs for our business trip. I had to reach out to reservations. I was put into contact with Michaela Cox, and Clare Stimpson. Both have been extremely instrumental in providing help and solutions to my requests and inquiries on my up coming stay. It is behind the scenes support that define a company! These two have been communicative, timely, and super helpful! Respectfully, Jim Tucker
Veloso_luisa
|1 review
Never staying there again. Me and my friends have stayed at the GSR after Burning Man for many years and never had any problems. This year however our experience was less than ideal. It was a categorical nightmare from start to finish. We stayed there for a couple of nights before heading to BM, and after, and in both legs of the stay got placed in their old tower which we came to learn, has serious plumbing issues. We had a severe leak in our bathroom on both ends of the trip, which soaked all of our belongings sitting around the sink, and when I politely asked the front desk to move us, they initially offered a room in the same tower, which given the lack of surprise in the attendant’s face, seems to be a known issue. On top of that, we had numerous hidden fees throughout our stay, including a “resort” fee, which the staff shamelessly lied about, claiming it had always been there, when we’ve never been charged that over the years. They also charged us for a housekeeping fee even though our room was not cleaned once, not because we didn’t want it, but because housekeeping simply didn’t turn up! It also took me close to an hour to get someone to bring us fresh towels, as this establishment that calls itself a 4 star resort, no longer has humans for guests services. Staying at the GSR was a tradition that has come to an end, we will not even consider staying there again.
cassidayk2025
|1 review
Worst experience I have ever had. I felt profiled and less than human. I honestly have never been so treated poorly. I booked months ago, as soon as I showed up they messed up my reservation. Told me in the morning I would have to come checkout and check back in and possibly move rooms for my second day. I asked to stay where I was at because we were all so tired unless they wanted to upgrade us because our room was so trashed. They refused. Also when I got there I paid a $50 fee (one person said it was for incidentals, one for a resort fee). When I went to figure out the room the second day the checked me out and back in then charged me another fee. I asked them why? When I booked two days I should only have to pay one. She refused and said I either pay it or I can't stay there. The front desk people were able awful to me and some of my friends also staying there. The only nice person we met there was a bell hop named Billy. Our room was so trashed. Chipped doors, the shower had no pressure, the ceiling was chipping and rust everywhere, weird stains all over the carpets, the faucet leaked, no fan in the bathroom (staying with 3 men that is just unfair). The beds were so hard and uncomfortable. I barely got any sleep. For what should have been $170 turned into $230 a night (with the resort fees or whatever ) I have been to better roadside motels. I wouldn't recommend this place to my worst enemy.
109armindac
|1 review
Terrible service at Grand Sierra Buffet. Manager named Vasco refused to seat us fairly on my mom’s birthday Unprofessional service at Grand Sierra Buffet. Manager denied fair seating to our party of nine and ruined mom's bday.

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