Grand Sierra Resort and Casino

Not the place to stay for R&R Long lines. Too many kids on the gaming floor and kids screaming in the hallway at 2am. Worse stay ever, if you want R&R. Gsr Is not the place to stay. Crazy check in lines an hour wait for VIP members and cocktail service once an hour MAYBE. I understand busy holidays but I’ll never stay at GSR on a new years ANYTHING ever again. Worse casino stay EVER.

NEVER again! Horrific experience. We expect parties etc, but we were staying at the end of the hall with an adjoining foyer room on the 4 th floor and had the worse experience after 100+ stays at this hotel. After the “neighbors” checked in on 12/30 at 2am. They continued to yell let their kids scream at the top of their lungs for 2 hours. To find out they were not even registered to the room. The grandparents were. Then the next night on new years the did the same thing at 2am and security did nothing. This is not the place to stay if you want a couples retreat. Shannon is there general manager and truly your hotel and gaming experience is horrendous. After 15 years you have lost 2 infinite members. We will NEVER be back. The quality of your clientele is California trash and the gun violence shows. As alumni of UNR we will never watch a game in your new stadium because we no longer feel safe at your property.

Great facilities, poor service This place looks great on pictures and is actually a great place for family for what is available on site. However, it seems poorly managed and the front desk poorly trained. I say poorly managed as there are numerous mistakes on their online website. I booked a studio suite because it has 900 sq ft and says rooms 4 max. Usually this implies there is available bed space in the room for 4. Unfortunately we found out when we went into the room that there isn’t. The reservation system is thru a third party it seems so the front desk staff do not know much other than the room you choose and the cost. On check in, they didn’t confirm the number of people staying in the room. Also didn’t inform us how the $30 credit works( only if you order food or drinks and that it is per room per day). We had multiple visits and multiple hours wasted out of a 2 day stay just making our room able to sleep 4 and have enough towels and such for the 4 of us. Part of the problem is a reliance on AI to order your housekeeping needs, so only one thing can really be passed on at a time or additional things might get missed. On checkout, they didn’t check how our stay was even though it wasn’t busy. I overall got the feeling that the staff is so used to complaints that they didn’t care to ask. They absolutely didn’t know how to fix problems.

Wonderful Experience Had a wonderful get away with my family. The location was perfect to get around the city. The rooms were very clean and very fair priced. As a gambler the floor was nice and comfortable for those who do not smoke. Me and the wife went to the spa and it was very relaxing. I booked directly with tripadvisor and Lassie support rewarded me with a star bucks gift card!! Amazing customer service would 100% recommend anyone going to Reno to stay here.

Come here if you want to be treated differently for your race! I absolutely LOVED how I was treated at the grand cafe by my awesome waitress Irma. Not only did she see a black woman and think "wow, must be hard raising kids by yourself as a single mom" (not only think, but say, ladies and gentlemen!). But, she ALSO assumed I couldn't afford my meal and told me to make sure to check the prices before I order!! How lovely, right? Is this how you treat your guests? Sat down and the woman took forever to come over. Didn't even ask us for drinks until the second time around. Quick and rude. Mind you. There weren't many people around. It wasn't busy. Im not sure if she didn't care about me because you know, she assumed I was poor and probably wouldn't tip her or what it was but she was incredibly rude. Assumed I was a single mother (I'm happily married. Thank you very much). Not until I went to pay with my black card did she start kissing up! "Your dress looks so beautiful on you" ok baby, but it didn't look beautiful before? Not until you saw that I was a rewards member? I used to bring my entire family here every Spring break while we visit fam! Around 50 people from my family without even counting family friends. You all lost that business! Along with the business of my own business trips and company partners. Will be letting everyone I know to not step foot into this terrible environment. I wanted to address my concerns with the manager but after seeing the two laughing and giggling together, arms around waist, I knew I wouldn't be listened to! I would rather bite a nail than hire someone like her at my establishment. Terrible that a woman of color herself would treat another the way she treated me.