Grand Sierra Resort and Casino

Reno, Nevada United States of America

Grand Sierra Resort and Casino
4.5
Select room:
Availability
961greggc
5 days ago
Infinity Rewards Customer service is on point My visit hasn't happened yet, it's coming up the first of September, but I wanted to put a shout out to George in the Infinity Rewards office. I was having difficulty in finding and booking a particular offer for some show tickets and George was quick, efficient, and kind as he took care of the booking for me! Thanks!

Amenities

Pool - Outdoor
Spa
Center- Fitness
Airport Shuttle - Free
Parking - Free
Casino
Internet - Wi-Fi - Free
Sauna
Restaurant

Property Location
When you stay at Grand Sierra Resort and Casino in Reno, you'll be on a river, a 1-minute drive from Grand Sierra Resort Casino and 6 minutes from Peppermill. This casino resort is 3 mi (4.8 km) from University of Nevada-Reno and 3.1 mi (5 km) from Atlantis Casino.

Rooms
Stay in one of 1990 guestrooms featuring flat-screen televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Before a night out at the casino, the 4 hot tubs are a perfect way to relax and recharge. This resort also features complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.

Dining
Enjoy American cuisine at Grand Café, one of the resort's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 8 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.

Business, Other Amenities
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Reno? This resort has 200000 square feet (18580 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Storyteller123843
|1 review
Disappinted I decided to go to Reno for my 60th Birthday. I have always wanted to go to a magic show so I booked one at the Grand Sierra Resort. So my whole trip was focused around me getting to go to a magic show on my birthday. So I stayed at the Silver Legacy and had to uber over and back to see this magic show. Well we=hen I got there I was informed that the show was canceled. They informed that they had sent an email out. Well I don't look at me emails when I am on vacation. When I did look it was sent 4 hours before the show. Well I was already in Reno. The people at the White Rabbit Theater did not seem to care that I was disappointed and upset that I flew to Reno for this event. So my 60th was ruined. When I got home I emailed The Grand Sierra Resort to let them know what happened. Absolutely no response. I cannot believe that they just ignored the whole thing. I now wish I would have went to Vegas. I will never go to this place ever again.
961greggc
|1 review
Infinity Rewards Customer service is on point My visit hasn't happened yet, it's coming up the first of September, but I wanted to put a shout out to George in the Infinity Rewards office. I was having difficulty in finding and booking a particular offer for some show tickets and George was quick, efficient, and kind as he took care of the booking for me! Thanks!
alicialF1346MG
|1 review
First dog feces, now mold and a cockroach After the incident involving dog feces in February, we should have reconsidered our choice to return. On this visit, we encountered a mildew odor in our room, mold on the ceiling, and cracked paint. To make matters worse, there was a live cockroach in the bathroom. We spoke with Carie Valdez, the VIP manager, who promised to follow up within the week. However, we have not heard from anyone at Grand Sierra regarding this incident, and they also failed to respond to our concerns back in February. They have demonstrated a complete lack of customer service multiple times now, it is extremely disappointing.
592trumanl
|1 review
Best Casino in Reno by Far Can’t say more about GSR! Rooms are nice and newly renovated. Awesome and friendly staff at “High Limit table games and bar. These pit boss surely knows how to manage compares to other local casinos. An-An the bartender was on top of our drinks the entire time. Very attentive and engaging even when the place got busy. Will definitely comeback again!
budgetraveller7
|1 review
Charlie Palmer Steakhouse= the best in Reno! Outstanding service, food and atmosphere in the Charlie Parker steakhouse. We've so enjoyed the 1/2price cocktail hour and early dinner specials. Every server is outstanding, and we especially appreciate Blair- he has made every dinner special!

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