Grand Sierra Resort and Casino

Stay anywhere else. We checked into room 480-something near the VERY end of the 4th floor hallway. Since this was our first time here, I expected a room with at least some kind of view or closer to the elevator since we requested one. I guess not. Once in the room... oh boy. Obvious crumbs of dirt or chocolate or who-knows-what on the foot bench. There were post it notes of shopping lists in one of the side stand drawers. Did they even look in here? We have a spectacular view of... a wall. Pillowcases had dirt or chocolate on them, even the extra one we requested. Are they serious? It made me not want to touch anything. In the bathroom, there were no washcloths. Are we being punked? The sink faucet is loose, and looks like it has been for a long time given the black line of worn out chrome down into the sink. Nobody walks around with a little screwdriver who could fix things like this in 4 seconds? This would never be the case at Peppermill or Atlantis. As far as design, who decided to put a wall between the bed and the nightstand? I have to sit up to look around it to see anything. It also looks like nobody vacuums the hallway, as the same bits of trash and dirty plastic silverware were there for the 2 days we were there. Disgusting filth. As for the fees, they tried to charge us $1.99 housekeeping fee. For what? For completely skipping this room? Get outta’ here. And can someone tell me why it takes almost a week to get the deposit back? As I said, this was our first time here, and it will be the last. I wasn’t looking for a suite, but we didn’t even get a clean room or a room even remotely close to the elevator. The first impression was a total failure.

Not the place to stay for R&R Long lines. Too many kids on the gaming floor and kids screaming in the hallway at 2am. Worse stay ever, if you want R&R. Gsr Is not the place to stay. Crazy check in lines an hour wait for VIP members and cocktail service once an hour MAYBE. I understand busy holidays but I’ll never stay at GSR on a new years ANYTHING ever again. Worse casino stay EVER.

NEVER again! Horrific experience. We expect parties etc, but we were staying at the end of the hall with an adjoining foyer room on the 4 th floor and had the worse experience after 100+ stays at this hotel. After the “neighbors” checked in on 12/30 at 2am. They continued to yell let their kids scream at the top of their lungs for 2 hours. To find out they were not even registered to the room. The grandparents were. Then the next night on new years the did the same thing at 2am and security did nothing. This is not the place to stay if you want a couples retreat. Shannon is there general manager and truly your hotel and gaming experience is horrendous. After 15 years you have lost 2 infinite members. We will NEVER be back. The quality of your clientele is California trash and the gun violence shows. As alumni of UNR we will never watch a game in your new stadium because we no longer feel safe at your property.

Great facilities, poor service This place looks great on pictures and is actually a great place for family for what is available on site. However, it seems poorly managed and the front desk poorly trained. I say poorly managed as there are numerous mistakes on their online website. I booked a studio suite because it has 900 sq ft and says rooms 4 max. Usually this implies there is available bed space in the room for 4. Unfortunately we found out when we went into the room that there isn’t. The reservation system is thru a third party it seems so the front desk staff do not know much other than the room you choose and the cost. On check in, they didn’t confirm the number of people staying in the room. Also didn’t inform us how the $30 credit works( only if you order food or drinks and that it is per room per day). We had multiple visits and multiple hours wasted out of a 2 day stay just making our room able to sleep 4 and have enough towels and such for the 4 of us. Part of the problem is a reliance on AI to order your housekeeping needs, so only one thing can really be passed on at a time or additional things might get missed. On checkout, they didn’t check how our stay was even though it wasn’t busy. I overall got the feeling that the staff is so used to complaints that they didn’t care to ask. They absolutely didn’t know how to fix problems.

Wonderful Experience Had a wonderful get away with my family. The location was perfect to get around the city. The rooms were very clean and very fair priced. As a gambler the floor was nice and comfortable for those who do not smoke. Me and the wife went to the spa and it was very relaxing. I booked directly with tripadvisor and Lassie support rewarded me with a star bucks gift card!! Amazing customer service would 100% recommend anyone going to Reno to stay here.