Holiday Inn Richland on the River by IHG

Richland, Washington United States of America

Holiday Inn Richland on the River by IHG
4.5
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Sue H
338 days ago
Management personnel and wait staff excellent. Housekeepers short-staffed and did not speak any English. The front desk, breakfast servers were wonderful. Anticipating my needs (handicapped) and being proactive in seeing to my needs. However, Housekeeping was understaffed and the personnel assigned to my room did not speak a word of English. I had to go to front desk with a written list of my needs (towels, TP, laundry bag, empty wastebaskets, etc.). And still had to call front desk to make a special trip with the TP. There was no maintenance done during maintenance 9-day stay, except for possibly toilet cleaned when wastebaskets emptied. Also, no handicapped ramps from parking to sidewalks except by front desk; the same problem with ice machines.

Amenities

Pool - Outdoor
Spa
Center- Fitness
Parking - Free
Internet - Wi-Fi - Free
Restaurant

Property Location
A stay at Holiday Inn Richland on the River by IHG places you in the heart of Richland, steps from Columbia River and Howard Amon Park. This hotel is 0.2 mi (0.3 km) from Columbia River Exhibition of History, Science and Technology and 0.3 mi (0.4 km) from Richland - Benton City Loop.

Rooms
Make yourself at home in one of the 150 guestrooms featuring refrigerators and microwaves. Cable television is provided for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Amenities
Be sure to enjoy recreational amenities, including an outdoor pool, a hot tub, and a fitness center. This hotel also features complimentary wireless internet access, a picnic area, and a ballroom.

Dining
Enjoy American cuisine at Ripples Riverside Grille, a restaurant which features a bar/lounge, or stay in and take advantage of the room service. Cooked-to-order breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.

Business, Other Amenities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Richland? This hotel has 10000 square feet (929 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Need To Know Info

The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees. The actual booking amount will be charged in USD. See FAQs for more details.

Customer Reviews

Reviewed on
Sue H
|1 review
Management personnel and wait staff excellent. Housekeepers short-staffed and did not speak any English. The front desk, breakfast servers were wonderful. Anticipating my needs (handicapped) and being proactive in seeing to my needs. However, Housekeeping was understaffed and the personnel assigned to my room did not speak a word of English. I had to go to front desk with a written list of my needs (towels, TP, laundry bag, empty wastebaskets, etc.). And still had to call front desk to make a special trip with the TP. There was no maintenance done during maintenance 9-day stay, except for possibly toilet cleaned when wastebaskets emptied. Also, no handicapped ramps from parking to sidewalks except by front desk; the same problem with ice machines.
Jeff M
|1 review
great view! good night at a great hotel, needed a hotel in a jiffy, and found this place. liked the breakfast view. My friend needed to escape her kids and stress producers and reeeeeelax. No better place I know on the river Columbia. Support our local, a little spendy, however, that could have been avoided with better planning
amandadenham
|1 review
Amazing River View Great hotel! It was very clean and the bed and pillows were very comfortable. My favorite feature is the private balcony space and the amazing river view! The river is a short minute walk from the hotel where you can walk the paved pathway around the river where you can take in the beautiful early sunrise or at night with an equally spectacular sunset. I would Definitely recommend and would stay there again.
Lined out concr... P
|1 review
Great location Pillows and bed were comfortable. I believe they had several events happening when we stayed. That would explain the extremely over filled garbages everywhere. (Maybe staff better? ) we only saw one front desk personaI and one person at the bar and 1 housekeeper (not their fault). I would like to see a better rate for health care workers. I was also told no late check outs? Even if we were to pay???? Overall would come back, the restaurant next door was good and I would like to check out more the hotel had to offer on a non busy weekend:)
Derek C
|1 review
Great Visit Very quick and easy to check in. Extra items needed day two were delivered within minutes. Rooms are quite roomy and pleasant. The courtyard view was very nice with all rooms a short walk to the pool. Parking with outside access doors made the walk to our room easy as could be.

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