Hampton Inn & Suites Richmond/Glenside

Terrible management. Liars! This hotel seemed fine at first- until I went to take a shower. There was no hot water. That should be the end of the conversation except the way that management handled the situation was TERRIBLE. A manager was contacted several times and there was no communication until the morning. My stay was supposed to be two nights but I obviously checked out in the morning (STILL NO HOT WATER). Apparently a pipe needed to be fixed (it happens) When I finally spoke with a manager, she was very apologetic and told me she would credit my account 3 nights (the one that was ruined, the one that I didn't stay, and an extra for ruining my vacation). She said it would take 10-14 days to credit my account. Fast forward and after several attempts to contact her- she hasn't responded to my calls or emails. Hilton has no record of the incident or attempts to credit my account. NO credit. Charged me for the night I didn't stay! (Also randomly charged me an extra 93$ which they removed)I chose this hotel based on good reviews and I felt it was my duty to let people know.

Don't stay here. When I arrived, I was charged the amount that I had reserved and had received in the email confirmation, but overnight, a second charge came through (I get credit card alerts.) I asked the next morning and they didn't know what it was, got the manager who said it was a hold for "incidentals" and wouldn't actually go through. When I checked out, I saw that they had changed the rate for one of my nights and that was that second charge. It has been such a HASSLE to get it corrected even though I have the confirmation email AND the first charge was for the right amount. I called and emailed the manager and she simply ignored me. Hilton acted like they were doing me a favor by refunding my money, even though again, someone changed the rate AFTER I checked in. They're refunding it by check which somehow takes 30 days. Absurd! I was a loyal Hilton customer but they'll be my last choice now. The breakfast at this hotel was also terrible, worst I've ever experienced at a Hampton Inn. They did not have many options to begin with, then ran out of food and shut it down over 30 minutes early on a Saturday. Bizarre. It's too bad because the front desk staff was always friendly. I wouldn't have complained about the terrible breakfast if I didn't feel compelled to warn people about the overcharging issue. (Again, this was due to a change of room rate, not incidentals or buying anything.)

Great 4-night stay, friendly staff My husband and I spent 4 nights here as part of a road-trip. There was a glitch with the digital key but Perrall was very friendly and check in was a breeze. The room was nice and very clean. We had an issue with the heater/AC, but Perrall and Eric had housekeeping clean a room across the hall in 30 minutes and we were able to move before we went sightseeing the next day. Breakfast is what you would expect, but there are many satisfying choices that are good. Truly one of the friendliest service experiences we’ve had in a while and it was a very enjoyable stay.

OK As a Diamond member I was a bit disappointed. Petty stuff really. The TV was terrible. Bad picture. Bad sound. Walls were shallow so I heard everyone in the other rooms. I was not recognized as a Diamond member. Boo Hoo. It is Hilton policy to do so, so I expect it.

We'd stay here again Front Desk receptionist very friendly. Room was updated within the last couple years it appears. Good lighting in bathroom, and in bedroom areas. Clean as most hotel rooms. Breakfast choices about same as other, food was hot, etc. Stay here again.