Best Western Rochester Marketplace Inn

Great Stay! My husband and I spent two nights at the Best Western about fifteen minutes from our house. Prospective buyers were looking at our house all weekend, and we figured it would be easier to just be out of the house altogether. It was kind of strange staying at a hotel so close to home! We showed up on a Friday afternoon looking for a room, and were given a nice-sized room with a king-sized bed, which en be ded up being very comfortable. Very clean room. There are many restaurants and stores close by to the hotel, and we walked over to Sticky Lips BBQ, one of our favorite restaurants, for dinner on Friday. Short walk, just a couple minutes. Slept so great we missed breakfast, but our daughter and her family dropped off doughnuts for us. We made it to breakfast the next morning, and ate in the spacious and sparkling clean dining area. No hot breakfast yet due to Covid-19, but lots of choices to either grab and go or sit and eat. Constant attention to cleaning up and replenishing supplies. Great coffee! The best part of staying at this hotel is the staff. So friendly and accommodating, it’s obvious they truly want to make their guests happy. Great place to stay at a great price!

Older property with kind employees. My wife and I spent one night here on our way home from visiting family. After a long day of driving, we were looking forward to dinner and a comfortable bed. Angela at the front desk was wonderful, helping me to apply some best western gift cards I had, which for some reason cannot be applied online at the time of booking. She offered us complimentary soft drinks and told us about some area restaurants, which we greatly appreciated. We were assigned to room 124 on the first floor, and while the room was a bit dated, the bed was comfortable and the air conditioning worked well. The bathroom was tired, with peeling wallpaper and caulking, but as clean as possible in its condition. Towels were a bit thin and skimpy, but functional. Sink was just outside of bathroom, which is handy, and water pressure was good. Additionally there was a small fridge, but it wasn’t particularly cold, despite our efforts to turn down the temp. Checkout was perfunctory, but fine. It’s worth mentioning that my wife noticed when we got home to New Hampshire that she had left her personal pillow in the room. I attempted to call the hotel directly, but was immediately put on hold, where I waited until I felt that I had been forgotten. I called the Best Western customer service number twice and both times waited on hold for at least 15 minutes until I gave up. I left a voicemail message and a callback number, as well as an e-mail, but have heard nothing from either the hotel or guest services. I called the hotel again today and was told that no pillow had been found, but that they would call me back if it turned up. There is no doubt that we left the pillow here, but maybe they don’t want to deal with the prospect of arranging a return of guest’s belongings? While it was certainly our negligence having left the pillow behind, the inability to reach someone regarding the incident and the mysterious disappearance of the pillow itself have left sort of a bad taste in our mouths. We have had mixed experiences with Best Western in the past, and subsequently are often reluctant to stay with the chain. Between the gift card hassles, (which are not the fault of the hotels themselves), the property inconsistencies and this latest incident, I am less likely to stay here, or at Best Western in general, in the future. Despite all of this, I will reiterate that Angela at the front desk was the bright spot in an otherwise somewhat underwhelming experience.

Very clean, nice staff Hotel is very clean, rooms are cleaned doors have a sticker to show they’ve been cleaned that rips when you first open the door. The front desk staff member was super nice! Made me feel very welcome, was very informative and made check in nice and easy.

Clean Hotel -- Employees mask up around guests This is a hotel that you stay at for a reason not because it's a great destination in itself. It's in strip-mall, chain restaurant/store city. That said, it was a comfortable room at a good price. The staff was polite and always wore masks around guests -- they did take them off when not around others, which is understandable, but always put them on when we approached. Breakfast was limited due to Covid, but they still had a pretty decent selection.

Fun hotel. Good helpful and friendly staff. Room was clean and well decorated. Convenient location for food nearby. Internet worked well and the coffee was good. The elevator was a bit intimidating. But aren’t they all?