DoubleTree by Hilton Hotel Rocky Mount

Not a great hotel experience at ALL‼️ August 1st through the 3rd, 2025 I along with my family and over 75 family members stayed at Doubletree by Hilton at 651 N. Winstead Avenue, Rocky Mount, North Carolina, 27804. We were in town to attend our Family Reunion. Our stay wasn’t a pleasant one, sadly and most disappointingly because of the following: 1. We were suppose to have our meet and greet at the poolside. However, the pool wasn’t in working order and we were never informed. We found out via a review and when I contacted the hotel we weren’t met with professionalism or kindness by Ms. Evans, the supposedly, “event coordinator.” She was, in my opinion, quite unprofessional, argumentative, rude, curt and off putting. She suggested cancelling our rooms and remind you, this suggestion came while my family and I along with other family members, were in route to the hotel, traveling from many different parts of the U.S. After calling the general manager. We were allowed to host our meet and greet in a room at the establishment, free of charge, Thanks to the understanding general manager. But DEFINITELY, of no thanks to Miss Evans. It is my personal and professional opinion that she, as I informed corporate, is in need of professional development in dealing with paying guests, of what is suppose to be a highly reputable business. 2. This Hilton didn’t seem animal friendly, as they advertise. However, management called to inform us that if people complained about the dogs’ barking we would be subjected to additional fees. Would the same be said if a baby were to cry, while in their room? 3. The vending machines which were located in the lobby were broken and out of order, no late night snacks for us. 4. I was even locked out of my room because of a faulty latch. The safety latch, which is only suppose to work manually when someone is in the room, became engaged once I left the room. I guess it was the force of the door closing and by the latch being weakened it malfunctioned. A custodian had to use some of his tools to get me back into the room, now he was nice. While I have always patronized a Hilton, when traveling, this one in Rocky Mt, NC was the absolute worst! Perhaps, it probably wouldn’t have been as bad if we were met with some type of empathy OR compassion OR care, but unfortunately, we weren’t! This particular Hilton hotel was just not up to par, beginning with the event coordinator, who lacked professionalism. She, I thought was suppose to have our best interest at heart, yet that wasn’t evident. Mind you we, as a family, spent a great amount of money to stay at this establishment. Therefore, because of the aforementioned reasons, I reluctantly have to rate this particular Hilton a one star and it’s a one star because it’s the lowest rating available. If you are in the area and are a Hilton person, like I was, I would advise you to seek other hotels in that vicinity. Unfortunately and rather sad, I have to say, I will NEVER STAY AT THIS ESTABLISHMENT, again!