Crowne Plaza San Antonio Airport by IHG

Bring your own baggage cart, towels, breakfast. In fact stay somewhere else!! Crown Plaza San Antonio Review Immediate Impressions - Sketchy Area. At no point should a hotel have to put up signs advising guests to not leave anything in their vehicles. Perhaps instead invest in security cameras as well as a security guard. Check-In - No baggage carts available. Advised by clerk to walk the floors in search of one. Suffice to say two return trips for my wife and I to retrieve our belongings over the period of 45mins. And still no sign of said baggage carts. On checkin, one of our two children went up to get some complimentary ice water, empty - only ice and unable to dispense a single drop. Still the same 45mins later. Wasn’t greeted as a Gold Elite member either. Slow process as the clerk scrutinised my drivers license at checkin. Up to the room. Hallway carpets are stained. Don’t think the franchise owners know a rug doctor can be rented from Walmart. Door number is missing from our room, by process of elimination we identified our room. Rode the left hand side elevator to the fifth floor, was hit or miss if we would get out at the right floor as button doesn’t light up. Daughter is perplexed how and why people carve their names and scratch up the doors inside the elevator. My wife and I bathe our children, only to find two towels in the room. We booked the room for four people, I called downstairs by phone to ask for towels to be brought to our room. Was rudely advised to come and collect them as there is no staff to bring them up, front desk cannot be left unattended, I politely refused, advising I booked the room for 4 people, clerk hung up on me. Popped down stairs to collect said towels and about turned as 4 families were awaiting to be checked in - back up to our room where I washed my hands only to find a 3c grub screw is missing from the sink faucet handle (faucet handle is unattached!) as well as a massive crack in the sink, will be sure to give them 3c to purchase said screw, as for the sink, that is on them! As per downstairs, my son and I checked out the pool, there was a family party going on, with one of their friends opening the side door to let in non guests to join them, safety and security at the utmost! Breakfast? What breakfast. After standing around at a dirty table does a person after 5minutes appear to clear the table (it is a pity she couldnt clean the seats which feel and look although a family prior has soiled themselves on them), pours us a coffee each, oh and for me to ask for some hot coffee, the coffee was cold! No food left at 845am. I had to settle for a yogurt and banana, rest of the family had yogurt by itself. Not until 930am does more food appear, deposited (dumped in a lacklustre manner) by a person who is wearing his AirPods. Glance around the room, staff are also playing about with their phones. Oh and I mentioned a rug doctor, well right in the midst of breakfast being served in a room with a lack of tables, someone is cleaning the whole carpet, blocking off any available seating if one wanted to have a coffee and take in the news or ambience! After breakfast we had the magical merry-go-round of the elevator, it took us to 6 then 7 then back to 5!! Oh and we pressed 5!! At the time of writing this, my wife has just returned to advise there is no ice in the ice machine on our floor, for the fact it is switched off!! We have stayed in Crowne Plaza hotels worldwide and this one by far doesn’t meet the IHG standard and should have its franchise license revoked. Suffice to say, we will not be back.

Bad choice The worst hotel ....hardly anyone at the reception, I guess not enough staff. Long lines for the elevator, only 1 working and as it was not bad enough to compete with lots of people , one had to wait for cleaning people with big carts to use the same elevator . The sheets in the bed didnt look very clean, and the only light in the room blinked non stop.

Lots of issues We did a bookend stay for a resent trip out of the country. On the front end when we went to check in they had lost our reservation due to a change of ownership. After working with our rewards site and a bit of hassle our reservation was reinstated. We were then told that our prepaid parking was invalid as they are no longer providing it so we had to find a hotel 3 miles away to pay to park and we had to move our car there. What a hassle. On the return trip after an already exhausting travel day we waited 45 minutes for the shuttle and the worst part is the driver tried to tell us he had been there 2 times for us B.S. When we call the front desk to find out where the driver was the girl was very rude and said she was to busy to talk to me. The only reason I gave 2 stars vs 1 is a couple of the employees were very helpful. Dan at the front desk and Steve the morning shuttle driver. Also the nice young lady who checked us in when we finally did get to the hotel after 11 pm.

Great stay! Great stay at Crowne Plaza San Antonio Airport! Clean, great staff, good food and an excellent night’s sleep! Highly recommend staying here when you’re in the area! It’s close to most everything and very easy to get around town from the location! So convenient to the airport and very reasonable prices! Will certainly stay here again!

Bad visit Smelly room , Debra was very polite at check in , got to the room noticed a funny smell called front desk ( new person ) no answer , called again they said “ maintenance will be up “ hour later nobody showed , called again.30 mins later nobody showed . I looked myself finally found food in the fridge that was at least a week old . Called and they said “ well we don’t have anymore suites to move you to “ room smelt so bad after opening the fridge I was throwing up for days . No call from the hotel no email to check in