Hampton Inn San Antonio-Downtown (River Walk)

Perfect spot to stay!! Nice quiet area, walking distance to the river walk, the tower of americas and lots of other attractions! Staff are very friendly and attentive! Definitely recommend staying at this location!

Comfortable and accommodating experience Very nice and helpful staff, especially Annette and the kitchen crew! They went out of their way to accommodate dietary needs as best they could and kept the coffee fresh and hot, a clean environment, even on busy weekend mornings. Housekeeping also responded quickly when we needed more towels or supplies.

Not the best Location is great for proximity to River Walk and Alamo. Appreciated friendly valet. We selected this hotel on our roadtrip due to it being pet friendly. Overall the hotel was not a great representation of Hilton quality or other pet friendly hotels we stayed -- especially with the higher pet fee. Gum wrappers left behind bed. Step in tub/shower with cloth showercurtain was dated. First two floors had stickers above elevator to indicate floor number versus actual mounted number.

Check your Reciept upon Checkout!! I stayed at the Hampton in for 3 nights while at a conference in San Antonio. The company I work for reserved the rooms and actually paid for the room and the company credit card was on file to be charged accodingly. The only thing that we were reponsible was to provide a credit card under our name for any incidentals like parking etc. Of course like any hotels these charges drop from your credit card after checkout. WELL unfortuntaley, I was charged for the entire stay on our personal credit card and I noticed this right away. I spoke to the yong lady at the counter and she swore she corrected it and i trusted her and went on with ny day. The next Day I once again see another charge on our credit card for another stay and by this point I was already back in Houston, I called the hotel and once again spoke to the young lady and she said she corrected it just to give hee a couple of days. I waited two more days and AGAIN another charge on credit card again,. This time I called back and spoke to a Manager and the Manager assured me that she handld it and once again another Charge to our card!!! we ended up having to call the credt card company to dispute all charges and of course all these charges for 600 plus a pop was ruing our credit card available balance. Today I called to speak to another manager and he he has no clue as to what I am talking about!! This is imfuriating and frustng as I feel that no one has any clue how to do their job and totally imcompetent. I hope to get this resolved soon and in the future I have no plans whatsover to ever stay at a Hampton Inn in the future.

A great place to stay The staff was very polite and helpful, especially Annora. She was a new staff, but she was very professional and kind. The room was spacious and comfortable. The housekeeping crew was nice.