Hampton Inn San Antonio-Downtown (River Walk)

Check your Reciept upon Checkout!! I stayed at the Hampton in for 3 nights while at a conference in San Antonio. The company I work for reserved the rooms and actually paid for the room and the company credit card was on file to be charged accodingly. The only thing that we were reponsible was to provide a credit card under our name for any incidentals like parking etc. Of course like any hotels these charges drop from your credit card after checkout. WELL unfortuntaley, I was charged for the entire stay on our personal credit card and I noticed this right away. I spoke to the yong lady at the counter and she swore she corrected it and i trusted her and went on with ny day. The next Day I once again see another charge on our credit card for another stay and by this point I was already back in Houston, I called the hotel and once again spoke to the young lady and she said she corrected it just to give hee a couple of days. I waited two more days and AGAIN another charge on credit card again,. This time I called back and spoke to a Manager and the Manager assured me that she handld it and once again another Charge to our card!!! we ended up having to call the credt card company to dispute all charges and of course all these charges for 600 plus a pop was ruing our credit card available balance. Today I called to speak to another manager and he he has no clue as to what I am talking about!! This is imfuriating and frustng as I feel that no one has any clue how to do their job and totally imcompetent. I hope to get this resolved soon and in the future I have no plans whatsover to ever stay at a Hampton Inn in the future.

A great place to stay The staff was very polite and helpful, especially Annora. She was a new staff, but she was very professional and kind. The room was spacious and comfortable. The housekeeping crew was nice.

Family trip Overall good experience. Well deserved 5 stars. Good location close to river walk and alamo. Cleaned rooms, outside pool and breakfast was good.

If tax exempt If you are tax exempt status, stay away from this place, staff does not know how to handle and are unwilling to help out. Made a booking through a third party and set it up to pay at the front desk the staff claims there is nothing to do as the booking is as made somewhere else however the room should not have been charged yet. So they are redirecting me somewhere else to take care of it. The parking is a separate fee from the booking and they still are unable/unwilling to take taxes off.

Hilton needs to get their act together. The first room I was assigned had dried blood on the mattress protector. Was moved to another room which was better, but had what appeared to be coffee stains on the mattress protector. I dealt with it. The door to my room also didn’t operate as it should have. Was told by staff to lift the handle up, instead of down, to open the door. What a joke. Breakfast was traditional continental. Bathroom and the rest of the room was clean. Location was convenient for the conference center. Riverwalk was within walking distance. Even though everything was relatively close, it was still a hike to most places.