Villa Montes Hotel, Ascend Hotel Collection

Very Happy I was very happy with this stay, the rooms remind me of a European boutique hotel. Underground parking very nice. Adequate breakfast, but there is also a coffee bar attached for more. Very clean and in a more residential area. Close to SFO so you get some airplane noise, but you are close to the airport so what should you expect.

Good San Francisco hotel Lovely comfortable hotel, large clean room on the back of the hotel. Very quiet. Small breakfast provided. Cereal, bagels, waffles hot drinks. Friendly staff. Limited dining nearby. Good transport links to San Francisco on Caltrain or Bart. Would recommend.

Many things wrong One of the main things I look for in a hotel is the pool/sauna/steamroom & similar facilities. When they are listed on the website I don't think I need to check if they exist or not. But this place is a law unto itself. The facilities have been closed since the start of Covid (over 3 years) but there is no update on the website or expedia. Another hotel I had booked let me know that their pool was closed for maintenance so I cancelled & booked somewhere else. The bed had a severe dip in the middle, and the curtains are falling apart which is quite off-putting. We were placed in a room on the main road side with too much traffic noise even though the place was almost empty - would have been better on the other side of the floor. My mistake - should have booked in DT. Also the uber/lyft price from SFO to here is SO pricey for such a short distance (actually double the price of getting back there). Also weeks later I am still waiting for the $100 security bond to be released, because my bank tells me they processed it wrongly. I have called & emailed for help but have gotten nowhere - TERRIBLE CUSTOMER SERVICE. Breakfast is basic, make your own waffles, fruits, muesli bars, bread/bagels, coffee/tea - just incase you still choose to stay here.

Rip off Planes flying over head making sleep difficult. Bed sheets that felt like an abrasive surface. Mattress was probably purchased at Costco for $99. How much are you saving by not going to a more expensive hotel if you can't sleep at night and wake up angry Stay away.

Delightful stay I am a regular here at Villa Montes. Especially during 49er football season. It has always been a great experience for me as well as a pleasure dealing with the wonderful staff. Glad the continental breakfast was brought back! Thank you for the great three night stay.