Extended Stay America San Diego Company put us up here while my guys were to do a job. There is not a visible sign where the lobby is, which would be helpful. We arrived early and was told that the room wasn't clean, but they would call when it was; they didn't. When my husband went to check in at 4 the person let it slip that it'd been ready for 3 hours, she had no response when asked why we weren't called. They charged us $5 per parking space, and almost $260 pet fee, which we thought was outrageous. Our room, which was supposed to be non-smoking but had a few burns in the carpet and the counter tops had several burn spots as well. And the linoleum was coming up in one spot. The shower head was leaking, spraying water all over the wall, we reported it twice and no one ever came to fix it. The refrigerator went out and it took them a day and a half to do anything. They said they came up to the room and no one was there, I was there the entire time, which I told them but there was a pet sign on the door so.... We were unfortunate enough to have some very disruptive neighbors that decided to fight until 2 or 3 in the morning, several nights in a roll. Along with several kids that were, it seemed just left to run the halls. Area was very busy, all or a lot of the hotels all in that one area: hence the name of the road. Bums/homeless were all over the area, definitely didn't feel save leaving our equipment there.  Their breakfast consisted of instant oatmeal and coffee which they wouldn't put out until 5:30/6 am. This was not our 1st extended stay but most definitely our worse.

Never again. Should have read the reviews before booking. I booked the room a week in advance only to arrive there & be told that they were overbooked. We were 3 hours away from home & everything nearby was booked. I was still somehow charged, which is ridiculous as this was not my fault. Seems like a scam hotel to me. Will be taking them to small claims.

Erika is a lifesaver!!! I usually don’t leave reviews but after our experience here I had to. When we arrived, we had a problem with the rooms booking, the man at the front desk wasn’t very helpful, however ERIKA the manager helped us so much, in 5 min she resolved our problem and was so friendly and patient. At the end of our trip we had a problem with our car keys getting locked inside, within 10 min Erika made some calls and she helped us resolve our issue. If it wasn’t for Erika and her great customer service we wouldn’t have had such a pleasant experience!

Two confirmed reservations but no rooms! Had two confirmed reservations that were made over a month ago. At one o'clock in the afternoon on day of check-in, I received a call from the hotel advising no rooms available. Apologized but nothing able to be done. Created a major stress filled scramble to get replacement rooms. As a very popular event going on in the city this past weekend, not easy to do. Extended Stay, you can do much better!!

Bad service horrible rooms The black man on the desk that doesn’t have a name tag is very very unprofessional bad attitude and he have anger issues I walked in he kept sayin it will be few minutes for 30 minutes the system is down after 10 minutes I asked how long more and he’s like when the system is up it might take a while u can have a seat and when I asked him where’s the seats he started looking around and then he’s like there a bench out side the door doesn’t close right the window wouldn’t close the room smells very bad horrible and honestly it’s not worth nothing a night worst hotel that I been in all my life unprofessional all around